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  1. Atlassian Cloud
  2. CLOUD-7144

Groups and users without activity cannot be deleted from Confluence-only OnDemand instances

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    Description

      Problem

      Users with no activity (i.e comments, assigned, mentions) and groups cannot be deleted from Confluence-only instances. The error message is thrown:

      Error communicating with Confluence: Unauthorized

      Cause

      Request made by OnDemand user management fails to get validated.

      Steps to reproduce

      1. Create new user or group.
      2. Try deleting the user/group.

      Workaround

      • Deactivate users by removing all groups and application access from the user to free up required license.
      • Deactivate a group by removing all users from it and removing it from all permissions.

      ***Note: This only affects Confluence-only OnDemand instances.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-7163 Cannot delete user from new OnDemand user management console

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-33989 User cannot be deleted: "Error communicating with Confluence: Unauthorized"

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-33989 User cannot be deleted: "Error communicating with Confluence: Unauthorized"

          • High - High priority issues
          • Closed
          mentioned in

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          relates to

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          Activity

            People

              jevans@atlassian.com Jeremy Evans
              namir Nursihah Amir (Inactive)
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              35 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: