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  1. Atlassian Intelligence
  2. AI-959

Atlassian Intelligence will turn on, regardless of its previous deactivated status on Enterprise upgrades

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Admin - General
    • None
    • 5
    • Minor

      Issue Summary

      When you upgrade existing products to Enterprise, you may find that Atlassian Intelligence unexpectedly turns on, even if it was previously deactivated.

      Steps to Reproduce

      1. Disable Atlassian Intelligence in an existing Atlassian Cloud instance
      2. Upgrade the product to Enterprise version
      3. Check the current state of Atlassian Intelligence; it will be turned on

      Expected Results

      Atlassian Intelligence should preserve the previous state of the feature, keeping the site deactivated for Atlassian Intelligence;

      Actual Results

      The feature automatically gets turned on for the site, effectively turning on the feature. This is recorded in the Organization Audit Logs under the Atlassian Internal System. But no warning is sent to Org Admins with this enablement. 

      Workaround

      Currently, there is no known workaround for this behavior. Existing Org Admins must deactivate the feature again, which should remain deactivated. 

            [AI-959] Atlassian Intelligence will turn on, regardless of its previous deactivated status on Enterprise upgrades

            Alex W made changes -
            Assignee Original: Rebecca Smith [ 62534117e636 ] New: Ashish Dobhal [ 461003fd0421 ]
            Ashish Dobhal made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Ashish Dobhal added a comment -

            Hi all, thanks for your patience while we got this sorted. We've fixed the issue, and now support the previous setting of AI enablement when upgrading from Premium to Enterprise.

            Ashish Dobhal added a comment - Hi all, thanks for your patience while we got this sorted. We've fixed the issue, and now support the previous setting of AI enablement when upgrading from Premium to Enterprise.
            Kanti Bharat made changes -
            Comment [ We've now implemented changes to enable AI by default for Free/Standard > Premium upgrades. The demo is linked here: [https://www.loom.com/share/48a36d95ce464001af34e8a205569741] ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Giuliano C. made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Giuliano C. made changes -
            Component/s Original: Atlassian Intelligence - General [ 75247 ]
            Component/s New: Admin Experience [ 74216 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

              461003fd0421 Ashish Dobhal
              e54f8a037344 Fernando S
              Affected customers:
              3 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: