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  1. Atlassian Intelligence
  2. AI-889

[Content Search] Investigate why "GAP" query is returning no results for specific customer

    • Minor

      Issue Summary

      • [Content Search] Investigate why "GAP" query is returning no results for specific customer

      Steps to Reproduce

      Support ticket: https://getsupport.atlassian.com/browse/JST-666638
      CloudId:207497d5-e05f-49a8-a4ec-2b6bac5d52e0
      Affected User Ids: All on the site

      1. Try to search the content "global gender gap report" using basic and advance search

      Expected Results

      • Search results should be displayed

      Actual Results

      no search results

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [AI-889] [Content Search] Investigate why "GAP" query is returning no results for specific customer

            Hi everyone,

            This is Anna ** from the Confluence team. Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review.

            Thank you again for providing valuable feedback to our team!

            Best,

            Anna

            Anna Zakharevych added a comment - Hi everyone, This is Anna ** from the Confluence team. Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review. Thank you again for providing valuable feedback to our team! Best, Anna

            Hi 9219e3807eac and everyone,

            This is Anna from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. Could you please specify where do you try to search?

            We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?

            We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.

            Best,

            Anna

            Anna Zakharevych added a comment - Hi 9219e3807eac and everyone, This is Anna from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. Could you please specify where do you try to search? We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case? We will keep this issue open for another 14 days , but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users. Best, Anna

            Changing state

            Saravana Gupta Ravindran added a comment - Changing state

              dramesh <div>
              9219e3807eac Nitika Arora
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: