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  1. Atlassian Intelligence
  2. AI-1257

Zendesk Rovo connector does not index all Zendesk objects

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    • Severity 2 - Major

      Issue Summary

      Zendesk Rovo connector does not index all Zendesk objects

      Some objects will index but the number of indexed objects will increment slowly

      Steps to Reproduce

      1. Add Zendesk connector following steps in KB https://support.atlassian.com/organization-administration/docs/connect-zendesk-to-rovo/ 

      Expected Results

      1. All Zendesk objects index after a short period of time and show in Rovo search results

      Actual Results

      1. Zendesk objects index slowly and not all objects are available in Rovo search results

      Workaround

      As this bug appears due to a Zendesk token refresh issue, wait sometime for Zendesk objects to slowly increase

              6d5678d3b03d Artem Ivanov
              99b354671bde Nick Messer
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                Created:
                Updated: