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Bug
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Resolution: Unresolved
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Low
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None
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Severity 2 - Major
Issue Summary
Zendesk Rovo connector does not index all Zendesk objects
Some objects will index but the number of indexed objects will increment slowly
Steps to Reproduce
- Add Zendesk connector following steps in KB https://support.atlassian.com/organization-administration/docs/connect-zendesk-to-rovo/
Expected Results
1. All Zendesk objects index after a short period of time and show in Rovo search results
Actual Results
1. Zendesk objects index slowly and not all objects are available in Rovo search results
Workaround
As this bug appears due to a Zendesk token refresh issue, wait sometime for Zendesk objects to slowly increase