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  1. Atlassian Intelligence
  2. AI-1149

When viewing knowledge base in Confluence as a portal only customer, the page throws error if there is 'Content by label' macro in the page.

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    • Jira Service Management

      Issue Summary

      When viewing knowledge base in Confluence as a portal only customer, the page throws error if there is 'Content by label' macro in the page.

      Steps to Reproduce

      1. Link confluence space to JSM project https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/
      2. Create a portal only customer Atlassian Account with no product access and no group access, and invite this portal only customer to the JSM project.
      3. As a space admin of Confluence space, add a 'Content by Label' macro to a page.
      4. View the page in Confluence (not in JSM portal) as the portal only customer.

      Expected Results

      The 'Content by Label' macro is rendered in the Confluence page.

      Actual Results

      The 'Content by Label' macro throws render error message in Confluence page:

      Error rendering macro 'contentbylabel' : CQL was parsed but the search manager was unable to execute the search. CQL: 'label = "foo"'. Error message: com.atlassian.confluence.search.searchnsmarts.rest.SSSearchClientException: There was an illegal request passed to XP-Search Aggregator API : HTTP/1.1 403 Forbidden
      

      When viewed in JSM Portal, the macro renders successfully:

      Workaround

      None, the portal only customers will need to view from JSM Portal if the page has 'Content by Label' macro in it.

            [AI-1149] When viewing knowledge base in Confluence as a portal only customer, the page throws error if there is 'Content by label' macro in the page.

            Dan Brown made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Dan Brown made changes -
            Link New: This issue duplicates AI-918 [ AI-918 ]

            Dan Brown added a comment -

            Duplicate of AI-918.

            Dan Brown added a comment - Duplicate of AI-918 .
            Dan Brown made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4259463 ] New: JAC Suggestion Workflow 3 [ 4526194 ]
            Issue Type Original: Bug [ 1 ] New: Suggestion [ 10000 ]
            Priority Original: High [ 2 ]
            Status Original: Gathering Impact [ 12072 ] New: Gathering Interest [ 11772 ]

            Jan Surin added a comment -

            Hello, the issue is still active, when we can expect remedition?

            Thanks,

            BR,

            Honza

            Jan Surin added a comment - Hello, the issue is still active, when we can expect remedition? Thanks, BR, Honza
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 4
            Jake Strauss made changes -
            Assignee Original: Frank Zhou [ 38607a04042c ]
            Jake Strauss made changes -
            Affected Products New: Jira Service Management [ 18437 ]
            Component/s Original: Integrations - Embeddable Pages [ 64228 ]
            Component/s New: Search - Search Runtime [ 75299 ]
            Key Original: CONFCLOUD-77467 New: AI-1149
            QA Demo Status Original: Not Done [ 14330 ]
            QA Kickoff Status Original: Not Done [ 14234 ]
            Tested By Original: Anshu Abhishek [ JIRAUSER9357307 ]
            Project Original: Confluence Cloud [ 18513 ] New: Atlassian Intelligence [ 23110 ]
            Jake Strauss made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1016214 ]
            Scott Wedell made changes -
            Assignee New: Frank Zhou [ 38607a04042c ]

              Unassigned Unassigned
              4326607df174 Yuji Sakai (Inactive)
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              22 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: