Details
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Suggestion
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Resolution: Duplicate
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None
Description
Problem Definition
- When G Suite presents a sync. error, the error message isn't very descriptive.
Suggested Solution
- Include specific information regarding error conditions, e.g.
"Resource [USER]: with email[<email_address>] already exists."
"Resource [USER]: with email already exists."
Why this is important
- Help G Suite admins determine what the problem is and possibly identify the account which is causing the sync issue
- Help reduce contact index
Workaround
- Reach out to Atlassian Support for investigation: https://support.atlassian.com/contact/#/
Attachments
Issue Links
- details
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ACCESS-962 Improve the error handling with Org-level G Suite integration
- Gathering Interest