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  1. Admin Experience
  2. AX-572

Include the Atlassian Access SEN on the Billing management/overview page in the Access(organization) UI

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      Problem Definition

      • Currently for partners/organization admins, it's difficult to obtain the Atlassian Access SEN
      • The billing contact(s) may not be the partner or organization admin, so they need to rely on other people to obtain the SEN
      • This can be problematic when raising a support case with Atlassian Support where the contact form asks for a SEN. The lack of a SEN can delay the support process

      Suggested Solution

      • Include the SEN on the "Billing overview" for the Atlassian Access subscription for an organization

      Why this is important

      • Partners and organization admins may not have easy access to invoices
      • It's time consuming for partners or organization admins

      Workaround

      • Goto https://my.atlassian.com to retrieve SEN information
      • Obtain the SEN from the invoices for the Atlassian Access subscription - billing contacts usually have access to the invoices

            [AX-572] Include the Atlassian Access SEN on the Billing management/overview page in the Access(organization) UI

            Kat N added a comment -

            Hi e8df43d67f0f, we've hit some delays due to resourcing issues but this work is still planned for this year. 

            Kat N added a comment - Hi e8df43d67f0f , we've hit some delays due to resourcing issues but this work is still planned for this year. 

            Gia Jgarkava {Twinit} added a comment -

            Hi @Kat

            Is there any development or a scheduled plan for removing SEN requirement for Atlassian Accees?

            Gia Jgarkava {Twinit} added a comment - Hi @Kat Is there any development or a scheduled plan for removing SEN requirement for Atlassian Accees?

            Kat N added a comment -

            We are making changes to the Support contact form to remove the SEN requirement for Atlassian Access, which should hopefully resolve the concerns in this ticket. 

            Kat N added a comment - We are making changes to the Support contact form to remove the SEN requirement for Atlassian Access, which should hopefully resolve the concerns in this ticket. 

            Warren Rowe added a comment -

            I was about to log a suggestion for this very thing i.e. show the SEN in the Billing Details.
            I think it would also be good to show the Organisation name:

            • in the Subscriptions (just as you show the url for cloud products), and
            • on the Invoices.

            Warren Rowe added a comment - I was about to log a suggestion for this very thing i.e. show the SEN in the Billing Details. I think it would also be good to show the Organisation name: in the Subscriptions (just as you show the url for cloud products), and on the Invoices.

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
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                Created:
                Updated:
                Resolved: