Problem Definition

• Currently for partners/organization admins, it's difficult to obtain the Atlassian Access SEN
• The billing contact(s) may not be the partner or organization admin, so they need to rely on other people to obtain the SEN
• This can be problematic when raising a support case with Atlassian Support where the contact form asks for a SEN. The lack of a SEN can delay the support process

Suggested Solution

• Include the SEN on the "Billing overview" for the Atlassian Access subscription for an organization

Why this is important

• Partners and organization admins may not have easy access to invoices
• It's time consuming for partners or organization admins

Workaround

• Goto https://my.atlassian.com to retrieve SEN information
• Obtain the SEN from the invoices for the Atlassian Access subscription - billing contacts usually have access to the invoices