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  1. Atlassian Guard
  2. ACCESS-830

Update Atlassian Cloud App in Okta to include Trello, Bitbucket, Statuspage and OpsGenie Chiclets

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      Problem Definition

      With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications.

      In Okta, chiclet/buttons are utilized to initiate IdP login to Apps

      Why this is important

      There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products.

      Suggested Solution

      Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login.

      Workaround

            [ACCESS-830] Update Atlassian Cloud App in Okta to include Trello, Bitbucket, Statuspage and OpsGenie Chiclets

            Tyler B [Atlassian] made changes -
            Description Original: h3. Problem Definition

            With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications.

            In Okta, chiclet/buttons are utilized to initiate IdP login to Apps
            h3. Why this is important

            There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products.
            h3. Suggested Solution

            Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login.
            h3. Workaround
             - Users can SP initiated login by going to [https://trello.com/login]
             - Okta Admins can add a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] for SP initiated logins to [https://trello.com/login] or [https://trello.com/appSwitcherLogin] or [https://manage.statuspage.io/cloud/<cloudId>|https://manage.statuspage.io/cloud/%3CcloudId%3E]
             - Create a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] to start.atlassian.com, and then users can choose which product that they would like to proceed to after a SP initiated login.
            New: h3. Problem Definition

            With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications.

            In Okta, chiclet/buttons are utilized to initiate IdP login to Apps
            h3. Why this is important

            There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products.
            h3. Suggested Solution

            Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login.
            h3. Workaround
             - Users can SP initiated login by going to [https://trello.com/ensureSession]
             - Okta Admins can add a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] for SP initiated logins to [https://trello.com/login] or [https://trello.com/appSwitcherLogin] or [https://manage.statuspage.io/cloud/<cloudId>|https://manage.statuspage.io/cloud/%3CcloudId%3E]
             - Create a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] to start.atlassian.com, and then users can choose which product that they would like to proceed to after a SP initiated login.
            Matthew Ho (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 114 New: 115
            Roman P made changes -
            Link New: This issue followed by ACCESS-1025 [ ACCESS-1025 ]
            Roni T made changes -
            Attachment Original: Captura de Tela 2022-08-09 às 14.03.04-1.png [ 425700 ]
            Roni T made changes -
            Attachment New: Captura de Tela 2022-08-09 às 14.03.04.png [ 425701 ]
            Attachment New: Captura de Tela 2022-08-09 às 14.03.04-1.png [ 425700 ]
            SET Analytics Bot made changes -
            Support reference count Original: 113 New: 114
            SET Analytics Bot made changes -
            Support reference count Original: 112 New: 113
            SET Analytics Bot made changes -
            Support reference count Original: 111 New: 112
            Shivam Naik (Inactive) made changes -
            Remote Link New: This issue links to "OGSP-91290 (Web Link)" [ 653480 ]

              maho Matthew Ho (Inactive)
              scranford Shawn C (Inactive)
              Votes:
              59 Vote for this issue
              Watchers:
              68 Start watching this issue

                Created:
                Updated:
                Resolved: