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Suggestion
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Resolution: Fixed
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None
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115
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Problem Definition
With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications.
In Okta, chiclet/buttons are utilized to initiate IdP login to Apps
Why this is important
There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products.
Suggested Solution
Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login.
Workaround
- Users can SP initiated login by going to https://trello.com/ensureSession
- Okta Admins can add a Bookmark App for SP initiated logins to https://trello.com/login or https://trello.com/appSwitcherLogin or https://manage.statuspage.io/cloud/<cloudId>
- Create a Bookmark App to start.atlassian.com, and then users can choose which product that they would like to proceed to after a SP initiated login.
- followed by
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- Gathering Interest
- is related to
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ID-7696 Atlassian Cloud Okta APP is not working for Statuspage IdP-init SSO
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- Closed
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- links to
- relates to
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LINK-1806 Loading...
[ACCESS-830] Update Atlassian Cloud App in Okta to include Trello, Bitbucket, Statuspage and OpsGenie Chiclets
| Description |
Original:
h3. Problem Definition
With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications. In Okta, chiclet/buttons are utilized to initiate IdP login to Apps h3. Why this is important There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products. h3. Suggested Solution Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login. h3. Workaround - Users can SP initiated login by going to [https://trello.com/login] - Okta Admins can add a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] for SP initiated logins to [https://trello.com/login] or [https://trello.com/appSwitcherLogin] or [https://manage.statuspage.io/cloud/<cloudId>|https://manage.statuspage.io/cloud/%3CcloudId%3E] - Create a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] to start.atlassian.com, and then users can choose which product that they would like to proceed to after a SP initiated login. |
New:
h3. Problem Definition
With change to Trello, Bitbucket, Statuspage and OpsGenie Accounts being managed in an Atlassian Organization, Administrators would like for their users to IdP Initiated login to these applications. In Okta, chiclet/buttons are utilized to initiate IdP login to Apps h3. Why this is important There is not an option to display a JSM Customer Portal/Trello/Bitbucket/Statuspage/Opsgenie chiclet/button with the "Atlassian Cloud" App (it currently supports Jira and Confluence); this can lead to confusion for Users that only have access to these products. h3. Suggested Solution Update the "Atlassian Cloud" App in Okta to add a link to Trello, Bitbucket and Statuspage products for IdP Initiated login. h3. Workaround - Users can SP initiated login by going to [https://trello.com/ensureSession] - Okta Admins can add a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] for SP initiated logins to [https://trello.com/login] or [https://trello.com/appSwitcherLogin] or [https://manage.statuspage.io/cloud/<cloudId>|https://manage.statuspage.io/cloud/%3CcloudId%3E] - Create a [Bookmark App|https://support.okta.com/help/s/article/How-do-you-create-a-bookmark-app] to start.atlassian.com, and then users can choose which product that they would like to proceed to after a SP initiated login. |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
Hi all,
We have worked with the Okta team to add more product icons and now support these products:
- Trello
- Bitbucket
- Statuspage (previously added)
- Jira Service Management
- Jira Work Management
- Compass
Opsgenie will require some more work on Atlassian side - keep an eye out for this. We will also continue to add more Atlassian products in the future!
If you have any further feedback, please let us know.
Cheers,
Matt H
Product Management team.
| Support reference count | Original: 114 | New: 115 |
| Link | New: This issue followed by ACCESS-1025 [ ACCESS-1025 ] |
| Attachment | Original: Captura de Tela 2022-08-09 às 14.03.04-1.png [ 425700 ] |
| Attachment | New: Captura de Tela 2022-08-09 às 14.03.04.png [ 425701 ] | |
| Attachment | New: Captura de Tela 2022-08-09 às 14.03.04-1.png [ 425700 ] |
Understood! We are in the migration process of coming into the cloud from the server and data center so the experience for our end users is new but also not breaking from what they are used to. We are positioned to have 2 Confluence clouds and 3 Jira Clouds so not even sure how Atlassian plans to handle those types of situations where it's 2 okta chiclets but depending on the user they could go to Jira 1 or Jira 2; there are situations where a single user might have access to both Confluence cloud instances but only one Jira instance.
While this would definitely work, we have avoided doing this for two reasons. A. We would need to break the existing Atlassian Cloud app since we can only have a single SSO authorization linked to our instance and B. It is a better experience for users to quickly go to the specific tools that they need.
While we as IT understand that all the various products live under Atlassian, most users see them as separate but linked systems. IE Jira, our Service Management Help Center, Trello, etc. I would like to avoid the extra process of signing into a landing page and then going to the right system. It's definitely a small issue but one that shouldn't exist.
It was a long journey! Thank you to all who helped to make this possible