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  1. Atlassian Guard
  2. ACCESS-671

Last Active (Organization) and Last Seen (Site Administration) information not syncing

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • PLAT - Hydra
    • None

      Issue Summary

      When successfully logging in a Cloud site with a Managed Account, the Last Seen information is updated in the Site Administration, while the Last Active in the Organization does not.

      Additional comments

      • Performed an attempt using Can't Login;
      • Performed an attempt authenticating using the credentials.

      Environment

      • Had SAML SSO set up with Azure and was able to reproduce the behavior;
      • Removed the SAML integration and was able to reproduce the behavior.

      Steps to Reproduce

      1. Create an organization and verify your domain;
      2. Add your site;
      3. Login using the site URL or http://id.atlassian.com

      Expected Results

      Both Last Seen and Last Active would be updated.

      Actual Results

      Only the Last Seen is updated.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [ACCESS-671] Last Active (Organization) and Last Seen (Site Administration) information not syncing

            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 674546 ]
            Kat N made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 660484 ]
            Ulka made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 660484 ]
            Luke Liu (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 629552 ]
            Kat N made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 96 New: 97
            Bugfix Automation Bot made changes -
            Support reference count Original: 95 New: 96
            Bugfix Automation Bot made changes -
            Support reference count Original: 94 New: 95
            Bugfix Automation Bot made changes -
            Support reference count Original: 93 New: 94
            Ameya Lad made changes -
            Component/s Original: User Activity [ 53197 ]
            Component/s New: PLAT - Hydra [ 64021 ]
            Symptom Severity New: Major [ 16131 ]

              fe351cdb72b6 Gaurang Kher
              cfraga Caio
              Affected customers:
              66 This affects my team
              Watchers:
              91 Start watching this issue

                Created:
                Updated:
                Resolved: