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Bug
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Resolution: Fixed
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Low
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None
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None
Summary
Admins are unable to start their Atlassian Access trials and are presented with a Blank Page
Steps to Reproduce
- As an Org Admin, go to ADMIN.atlassian.com
- Verify a Domain
- Try to start Atlassian Access trial
Expected Results
Admin is able to start trial and/or is presented with a useful error message as to why the trial cannot be started
Actual Results
Admin is presented with a blank white page with no way to proceed
Digging through the Browser Dev Console, we found an error indicating:
"Status 400 - Admin does not have a valid last name"
Notes
We should present a visible Error Message to the Admin rather than just a blank white screen
Workaround
In this scenario, update your Atlassian account profile to include a valid Last Name