Unable to Start Atlassian Access Trial

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: None
    • None

      Summary

      Admins are unable to start their Atlassian Access trials and are presented with a Blank Page

      Steps to Reproduce

      1. As an Org Admin, go to ADMIN.atlassian.com
      2. Verify a Domain
      3. Try to start Atlassian Access trial

      Expected Results

      Admin is able to start trial and/or is presented with a useful error message as to why the trial cannot be started

      Actual Results

      Admin is presented with a blank white page with no way to proceed

      Digging through the Browser Dev Console, we found an error indicating:
      "Status 400 - Admin does not have a valid last name"

      Notes

      We should present a visible Error Message to the Admin rather than just a blank white screen

      Workaround

      In this scenario, update your Atlassian account profile to include a valid Last Name

        1. image-2018-08-14-10-23-47-676.png
          188 kB
          Shawn C

            Assignee:
            Ashwini Rattihalli
            Reporter:
            Shawn C (Inactive)
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              Created:
              Updated:
              Resolved: