Provide clear in-app instructions for re-enabling Guard's SAML SSO after subscription lapse but configuration was retained

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      User Problem

      When an admin's Guard subscription lapses, they may contact support to get the subscription re-enabled. If they are quick enough, their Guard SAML SSO configuration is retained as well. However, SAML SSO enforcement in authentication policies is turned off. This can be confusing for admins who expect SAML SSO enforcement to be enabled after their subscription is reinstated.

      Suggested Solutions

      Provide clear in-app instructions as a top-level banner in admin.atlassian.com that explains the steps an admin needs to take to get SAML SSO logins working again after a subscription lapse and reinstatement and their Guard configuration was retained

      Current Workarounds

      After a Guard subscription reinstatement, SAML SSO logins can be re-enforced by following this guide

              Assignee:
              Unassigned
              Reporter:
              Tyler B [Atlassian]
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: