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  1. Atlassian Guard
  2. ACCESS-2354

Logging out of Atlassian account does not log out user and the session of existing account continues

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      User that logs in with SSO on either id.atlassian.com or support.atlassian.com when logs out from the application and try to login with new user they get logged in to previously logged in user account.
      This is a security concern for customer using shared computers.
      The behaviour is ongoing in Entra 

       

      Workaround

      Till we don't have a fix on this, only option to fix this is to users have to log out of their SSO provider or close the session, clear the cache for new login

            [ACCESS-2354] Logging out of Atlassian account does not log out user and the session of existing account continues

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4533619 ] New: JAC Bug Workflow v4 [ 4567622 ]
            Neel Gandhi made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]
            Himanshu Jadon made changes -
            Priority Original: Highest [ 1 ] New: Medium [ 3 ]
            Eric Lau made changes -
            Due Date New: 30/Sep/2025
            Vindika D made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1041536 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Neel Gandhi made changes -
            Status Original: Gathering Impact [ 12072 ] New: Long Term Backlog [ 12073 ]
            Eric Lau made changes -
            Development Effort New: M [ 13032 ]
            Was this caused by a recent change? New: No [ 19032 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            James B made changes -
            Component/s Original: Login - Atlassian account [ 33496 ]
            Component/s New: IdP SSO - User Login [ 53303 ]
            Key Original: ID-9035 New: ACCESS-2354
            Project Original: Identity [ 16810 ] New: Atlassian Guard [ 18910 ]
            Roger O made changes -
            Link New: This issue relates to ACCESS-592 [ ACCESS-592 ]

              e902c0832f88 Sudesh Peram
              49f44d16b06e Himanshu Jadon
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: