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  1. Atlassian Guard
  2. ACCESS-2243

Agent users performing actions from JSM portal do not update their last seen values for JSM

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      User Problem

      Agent users performing actions from JSM portal do not update their last seen values for JSM.
      Those events are excluded because the product is designed to consider that the events are mainly coming from users with the helpseeker role (customer role).

      Suggested Solutions

      Count the Agent actions via JSM portal towards their Last seen values for JSM.

      Current Workarounds

      The agents need to access the Jira tickets from the agent view and not via portal.

            [ACCESS-2243] Agent users performing actions from JSM portal do not update their last seen values for JSM

            CST JAC Workato Bot made changes -
            Labels New: ACE-8043
            SET Analytics Bot made changes -
            Support reference count New: 1
            Habeel Bakshi created issue -

              Unassigned Unassigned
              c66d0c8db131 Habeel Bakshi
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                Created:
                Updated: