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  1. Atlassian Guard
  2. ACCESS-2128

Organizations with huge managed userbase are unable to browse and audit Discovered Products

      Issue Summary

      Organization with big number of Discovered Products and huge number of managed accounts/domains are unable to browse the pages and export the sites properly.

      Steps to Reproduce

      1. Check the number of sites (tested with an organization with up to 300 Discovered Products).
      2. Check the number of domains verified and managed accounts (tested with an org with 3.3k domains verified and 130k managed accounts).
      3. Go to the Discovered Products page > try to browse through the pages.
      4. Under the Discovered products page, hit the export button to retrieve the sites.

      Expected Results

      Be able to browse and search for the discovered sites properly. Also able to downlaod the file successfully and in a feasible time (a few minutes).

      Actual Results

      The page gives an Internal Server error after trying to open the second page onwards. Also the download file fails and when started successfully after ~3 attempts, the file is exported missing the products with internal server error description.

      {
          "status": 500,
          "message": "CircuitBreaker 'enterpriseGatekeeperClient' is OPEN and does not permit further calls" {...}
      tat java.base/java.lang.Thread.run(Unknown Source)\n" 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-2128] Organizations with huge managed userbase are unable to browse and audit Discovered Products

            Team will be picking up work to improve this in the upcoming sprint! 

            https://hello.jira.atlassian.cloud/browse/ONYX-669

             

             

            Alice Ma (Inactive) added a comment - Team will be picking up work to improve this in the upcoming sprint!  https://hello.jira.atlassian.cloud/browse/ONYX-669    

              Unassigned Unassigned
              5bbd7c890e1e Italo Oliveira Araujo
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: