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  1. Atlassian Guard
  2. ACCESS-2106

Renewed products are included in the Discovered products daily notification

      Issue Summary

      External products restored get included in the Discovered products daily notification as a brand new instance created.

      Issue update from engineering team: CCP migration of existing product triggers customer notification email of new discovered product.

      Steps to Reproduce

      1. Get a suspended external/discovered product.
      2. Reactivate it by renewing the subscription payment.
      3. The next day, the instance that was existing already is included as a brand new instance created the day before (while it was not).

      Updated Steps to reproduce from engineering team:

      1. Migrate an existing HAMS discovered product to the new billing system (CCP)
      2. The next day, the product instance that was existing already is included as a brand new instance created the day before (while it was not) and triggers customer notification email about new discovered product.

      Expected Results

      Renewed instances should not be considered in the daily notification of Discovered Products.

      Actual Results

      The notification will include the instance renewed with the sentence “__ products were created in the past 24 hours outside of your organization”.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-2106] Renewed products are included in the Discovered products daily notification

              Unassigned Unassigned
              5bbd7c890e1e Italo Oliveira Araujo
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: