Uploaded image for project: 'Atlassian Guard'
  1. Atlassian Guard
  2. ACCESS-1999

Last active date is not available for unmanaged suspended/inactive users

XMLWordPrintable

      Issue Summary

      When a user access is suspended the last active field is changed to "Unavailable".

      Steps to Reproduce

      1. Log in to admin.atlassian.com (select your organisation, if more than one).
      2. Select Directory -> Users
      3. Search for the suspended user account.
      4. Select the suspended user profile.

      Expected Results

      When a user account is suspended the last active field should be retained in the UI.

      Actual Results

      The suspended users last active field is set to "Unavailable".

      Workaround

      • If feasible the admins can restore the user account to check for the last active date of the user.
        More workarounds will be added when available.

        1. image-2024-08-29-15-36-28-135.png
          image-2024-08-29-15-36-28-135.png
          248 kB
        2. image-2024-08-29-15-38-49-190.png
          image-2024-08-29-15-38-49-190.png
          288 kB
        3. image-2024-08-29-15-40-05-218.png
          image-2024-08-29-15-40-05-218.png
          133 kB
        4. image-2024-08-29-15-50-12-239.png
          image-2024-08-29-15-50-12-239.png
          134 kB
        5. image-2024-08-29-15-52-51-451.png
          image-2024-08-29-15-52-51-451.png
          347 kB

            [ACCESS-1999] Last active date is not available for unmanaged suspended/inactive users

            Michelle Tan made changes -
            Due Date Original: 30/Apr/2025 New: 31/Jul/2025
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015369 ]
            Siddharth Bakshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1014343 ]
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            Stephen Souness (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 997346 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Kat N made changes -
            Due Date Original: 28/Feb/2025 New: 30/Apr/2025
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6

              Unassigned Unassigned
              ce213513e7b5 Mithun R K
              Affected customers:
              4 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated: