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  1. Atlassian Guard
  2. ACCESS-1999

Last active date is not available for unmanaged suspended/inactive users

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      Issue Summary

      When a user access is suspended the last active field is changed to "Unavailable".

      Steps to Reproduce

      1. Log in to admin.atlassian.com (select your organisation, if more than one).
      2. Select Directory -> Users
      3. Search for the suspended user account.
      4. Select the suspended user profile.

      Expected Results

      When a user account is suspended the last active field should be retained in the UI.

      Actual Results

      The suspended users last active field is set to "Unavailable".

      Workaround

      • If feasible the admins can restore the user account to check for the last active date of the user.
        More workarounds will be added when available.

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            [ACCESS-1999] Last active date is not available for unmanaged suspended/inactive users

            José Manuel García Román added a comment -

            Hello.

            The workarounds we have received so far are not operational for us, since we need to analyze all the users we have, not just one in isolation:

            1. Restore the user account to check for the last active date of the user.
            2. Check the audit log info

            For this reason, we ask you to please give us a prompt response with a definitive solution, since it seems that the information of the last registration is not lost, it is simply not available to be consulted unless the user is active, showing false information in case the user is inactive or suspended.

            Thanks in advance.

            Regards.

            José Manuel García Román added a comment - Hello. The workarounds we have received so far are not operational for us, since we need to analyze all the users we have, not just one in isolation: Restore the user account to check for the last active date of the user. Check the audit log info For this reason, we ask you to please give us a prompt response with a definitive solution, since it seems that the information of the last registration is not lost, it is simply not available to be consulted unless the user is active, showing false information in case the user is inactive or suspended. Thanks in advance. Regards.

              Unassigned Unassigned
              ce213513e7b5 Mithun R K
              Affected customers:
              3 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: