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  1. Atlassian Guard
  2. ACCESS-1999

Last active date is not available for unmanaged suspended/inactive users

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      Issue Summary

      When a user access is suspended the last active field is changed to "Unavailable".

      Steps to Reproduce

      1. Log in to admin.atlassian.com (select your organisation, if more than one).
      2. Select Directory -> Users
      3. Search for the suspended user account.
      4. Select the suspended user profile.

      Expected Results

      When a user account is suspended the last active field should be retained in the UI.

      Actual Results

      The suspended users last active field is set to "Unavailable".

      Workaround

      • If feasible the admins can restore the user account to check for the last active date of the user.
        More workarounds will be added when available.

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            [ACCESS-1999] Last active date is not available for unmanaged suspended/inactive users

            Aravind Kesavan made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Aravind Kesavan added a comment -

            Hello everyone, We have implemented a fix for the issue affecting the "last active date" when a user's access is suspended. Now, the last active date for a managed account will not be changed to unavailable or cleared.

            Aravind Kesavan added a comment - Hello everyone, We have implemented a fix for the issue affecting the "last active date" when a user's access is suspended. Now, the last active date for a managed account will not be changed to unavailable or cleared.
            Aravind Kesavan made changes -
            Status Original: Long Term Backlog [ 12073 ] New: In Progress [ 3 ]
            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4482960 ] New: JAC Bug Workflow v4 [ 4567610 ]

            Michelle Tan added a comment -

            Hi everyone!

            Thanks for your patience while we fix this issue, we have been working on this for the past few months to ensure that when a user has their access suspended, the last active date for a managed account is not changed to unavailable/cleared.

            Just to give you a quick update, we are at the final stretch! We are just awaiting two teams to complete their changes to ensure this issue is addressed at all touch points (UI and exports)  Currently this fix is targeted to roll out for all at end of July, we will post an update once this work is completed and rolled out.

            Warm regards,

            Michelle

            Michelle Tan added a comment - Hi everyone! Thanks for your patience while we fix this issue, we have been working on this for the past few months to ensure that when a user has their access suspended, the last active date for a managed account is not changed to unavailable/cleared. Just to give you a quick update, we are at the final stretch! We are just awaiting two teams to complete their changes to ensure this issue is addressed at all touch points (UI and exports)   Currently this fix is targeted to roll out for all at end of July, we will post an update once this work is completed and rolled out. Warm regards, Michelle
            Michelle Tan made changes -
            Due Date Original: 30/Apr/2025 New: 31/Jul/2025
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015369 ]
            Siddharth Bakshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1014343 ]

              Unassigned Unassigned
              ce213513e7b5 Mithun R K
              Affected customers:
              4 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: