User Problem

Org Admins want to manage the number of users and their license seats, and having Last authenticated column in the managed user CSV report is essential to better manage users in one's organisation.

Currently, users often use the Last Active values of each product to judge whether to deactivate/revoke access from them. However, this value is not always accurate for some products under certain situations.

• ID-8132: Managed account last activity date for Trello users without product access
• JSDCLOUD-10148: Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)

This behaviour is affecting especially those who are automating the process.

Suggested Solutions

1. Open the Directory menu in an org > Managed accounts
2. Click Export accounts
3. It has an additional column Last authenticated in the CSV

Current Workarounds

No way to obtain the Last authenticated information