100% allowing users the ability to request access is a PITA!

We need this!

What is more, since Atlassian is presenting users with this message in a popup and they have a prominent button to request the product (now, app), users are clicking on that button without reading anything, to remove the popup.

Users being asked are not even concious of having requested anything at all.

They just clicked on a button to remove a popup in a quite automatic way, since that's what users are used to do.

Most importantly, the email sent by Atlassian on behalf of the user who clicked that button apparently wants to deceive us, since it provides a message together with the user's avatar (usually, a picture of their face) as if the user typed it by themselves, therefore looking like a very concious request, when it is never being the case (we haven't found even a single case among the dozens of product requests we have received so far). 

This user (which name we have removed) never said that phrase, nor was even concious of having clicked on a button to request JSM.

Honestly, this looks like Atlassian marketing team went too far, beyond ethical behavior.

Please, fix this ASAP.

need this feature asap!

What an amazing experience it is for our users who think they can request product access to something but are rejected (or ignored) because it's not something we want to allow them to do at all. 

"Oh, you can't disable the feature, but you can choose to ignore the email!" - Atlassian

Another 'decision' by Atlassian that feels like it's more in their best interest then it is in that of their customers. 

We truly value your suggestion and the thought you've put into it.

We’re consolidating your access requests into one convenient new page called User requests. 

Why? To give you better visibility over access requests from all sites in your organization. Plus, we’re introducing a new feature called User interests, where you can keep track of and review trending user interest in new apps.

For more information, please visit https://support.atlassian.com/user-management/docs/track-or-review-user-interests/ 

Hi Atlassian,

I have had an external customer end user request trial of an application in the JIRA cloud supported by myself and as Karin said above, there is no option to refuse the request anywhere that can be found, which seems to be a basic usability oversight.

For every option to share information its important to have an option for administrators to disablethat option, since information security is increasingly a big deal these days.

Not having disable options creates an environment of doubt and confusion about what is shared and what isnt between Atlassian products - administrators need to apply strict controls in some cases, as sharing is not always best.

If you can provide some assertion there is no security concerns related this existing functionality at this time, that would be valuable information to provide to our management team.

Cheers

On top of that Atlassian should improve the content of the e-mail.

1. The e-mail has no indication from which site it comes. I am admin of multiple sites and this is confusing.

1. The e-mail doesn’t state that the user wants a trial for himself, it seems to suggest to me that I myself try out JIRA. It’s not clear the user is requesting something and I should take action or reply to the user.

Yes please, I'm getting requests for a Product we have alrady evaluated and are not going to try out on a regular basis. I cannot even select anything to indicate to the user that no, we are not going to do this. The only option I have is to approve it... It is frustrating. It should be possible to indicate that we have evaluated and will not entertain these requests.