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  1. Admin Experience
  2. AX-577

Prevent end users from asking for product trial

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      Issue summary

      • End users on the site are able to request for product trials if the product does not already exist on the site.
      • This sends out an email to the site admin asking to approve the product trial request.
      • Site admins do not have any options to disable these request, or to stop the emails from being sent out to them.

      Suggested behavior

      • Give site admins the options to control these request
        • Option to disable product trial request entirely
        • Or option to not have emails sent out to them for these request.

            [AX-577] Prevent end users from asking for product trial

            Rodrigo B. made changes -
            Component/s Original: Shadow IT - Discovered products [ 64995 ]
            Component/s New: Monitoring - Discovered apps [ 80160 ]
            Key Original: ACCESS-1642 New: AX-577
            Support reference count Original: 64
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            SET Analytics Bot made changes -
            Support reference count Original: 63 New: 64
            SET Analytics Bot made changes -
            Support reference count Original: 62 New: 63

            Mike Craig added a comment -

            100% allowing users the ability to request access is a PITA!

            Mike Craig added a comment - 100% allowing users the ability to request access is a PITA!
            SET Analytics Bot made changes -
            Support reference count Original: 61 New: 62
            SET Analytics Bot made changes -
            Support reference count Original: 60 New: 61
            SET Analytics Bot made changes -
            Support reference count Original: 59 New: 60

            Ignacio Pulgar added a comment - - edited

            We need this!

            What is more, since Atlassian is presenting users with this message in a popup and they have a prominent button to request the product (now, app), users are clicking on that button without reading anything, to remove the popup.

            Users being asked are not even concious of having requested anything at all.

            They just clicked on a button to remove a popup in a quite automatic way, since that's what users are used to do.

            Most importantly, the email sent by Atlassian on behalf of the user who clicked that button apparently wants to deceive us, since it provides a message together with the user's avatar (usually, a picture of their face) as if the user typed it by themselves, therefore looking like a very concious request, when it is never being the case (we haven't found even a single case among the dozens of product requests we have received so far). 

            <username> said:
            "Jira Service Management links to your business or software projects to receive and manage requests."

            This user (which name we have removed) never said that phrase, nor was even concious of having clicked on a button to request JSM.

            Honestly, this looks like Atlassian marketing team went too far, beyond ethical behavior.

            Please, fix this ASAP.

            Ignacio Pulgar added a comment - - edited We need this! What is more, since Atlassian is presenting users with this message in a popup and they have a prominent button to request the product (now, app), users are clicking on that button without reading anything, to remove the popup. Users being asked are not even concious of having requested anything at all. They just clicked on a button to remove a popup in a quite automatic way, since that's what users are used to do. Most importantly, the email sent by Atlassian on behalf of the user who clicked that button apparently wants to deceive us, since it provides a message together with the user's avatar (usually, a picture of their face) as if the user typed it by themselves, therefore looking like a very concious request, when it is never being the case (we haven't found even a single case among the dozens of product requests we have received so far).  <username> said: "Jira Service Management links to your business or software projects to receive and manage requests." This user (which name we have removed) never said that phrase, nor was even concious of having clicked on a button to request JSM. Honestly, this looks like Atlassian marketing team went too far, beyond ethical behavior. Please, fix this ASAP.
            SET Analytics Bot made changes -
            Support reference count Original: 58 New: 59
            SET Analytics Bot made changes -
            Support reference count Original: 57 New: 58

              gjones@atlassian.com Griffin Jones
              smaran Sattesh M
              Votes:
              60 Vote for this issue
              Watchers:
              63 Start watching this issue

                Created:
                Updated: