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  1. Atlassian Guard
  2. ACCESS-1319

Non-English language in Organization Audit Logs contains strange characters

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Audit Log
    • None

      Issue Summary

      Non-English characters such as the name of the authentication policies in Organization Audit Logs are garbled.

      Steps to Reproduce

      1. Create an authentication policy with the non-English name (ex. テスト)
      2. Add a user to the authentication policy created in Step 1
      3. Go to the audit log page

      Expected Results

      Audit logs should not contain garbled characters.

      Actual Results

      See the above screenshot.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. AtlassianSupport 2022-09-14 at 11.39.55.png
          AtlassianSupport 2022-09-14 at 11.39.55.png
          254 kB
        2. Screen Shot 2022-10-31 at 1.58.11 PM.png
          Screen Shot 2022-10-31 at 1.58.11 PM.png
          355 kB

            [ACCESS-1319] Non-English language in Organization Audit Logs contains strange characters

            Gaurav Dalvi (Inactive) added a comment - - edited

            As an audit log platform team, we decided in the beginning, the main design principle while developing this platform, that audit logs will be immutable and we don't want to develop functionality to alter those audit logs once they are set in the system. This is for compliance and security reasons you don't want anybody to modify the audit logs once they are generated. Hence we don't have a plan to develop a way to alter them. Therefore, unfortunately, those garbled characters can not be fixed. We apologize for this inconvenience. 

            We have tested that newly generated audit logs are not having the issue of separate characters. This was caused only during the incident and after that, we don't see the problem.

            3fb4e7e36438 : Please feel to ping us if you see such an occurrence in the future. As of now please feel free to close this ticket.

            Gaurav Dalvi (Inactive) added a comment - - edited As an audit log platform team, we decided in the beginning, the main design principle while developing this platform, that audit logs will be immutable and we don't want to develop functionality to alter those audit logs once they are set in the system. This is for compliance and security reasons you don't want anybody to modify the audit logs once they are generated. Hence we don't have a plan to develop a way to alter them. Therefore, unfortunately, those garbled characters can not be fixed. We apologize for this inconvenience.  We have tested that newly generated audit logs are not having the issue of separate characters. This was caused only during the incident and after that, we don't see the problem. 3fb4e7e36438 : Please feel to ping us if you see such an occurrence in the future. As of now please feel free to close this ticket.

            Chihara added a comment -

            Atlassian
            There are some size limitation of Audit log that user can download, this BUG is more serious in Non-English users.

            Chihara added a comment - Atlassian There are some size limitation of Audit log that user can download, this BUG is more serious in Non-English users.

            황정효 (Will Hwang) added a comment -

            Hello
            Is the bug closed because it was resolved?

            황정효 (Will Hwang) added a comment - Hello Is the bug closed because it was resolved?

              gdalvi@atlassian.com Gaurav Dalvi (Inactive)
              3fb4e7e36438 K. Tajima
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: