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Bug
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Resolution: Unresolved
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Highest
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55
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Severity 2 - Major
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Issue Summary
There is a discrepancy wrt the Last Activity Data for users between Orgs and Sites.
It seems like the Site has the last active data mapped correctly however at the Org level (Managed Accounts sections) this data depends on the Active Product Access of the user. So if a user has access a product then last active data is recorded however it is cleared out when Access to this Product is removed which causes a discrepancy.
This is reproducible on Data Center: No
Steps to Reproduce
- Invited the user to the site and made them login
- User management gets updated with the latest date:
3. Org does not (This also takes a while to get updated)
4. Checked after 10 hours we see last activity got updated
5. Now, we disabled site access for the user
6. Last Active on Org got reverted to June 22
7. While on the site it still shows as July 4th
Expected Results
Last Active should show the most recent date when user was active and it should not depend on their current Product Access.
Also, this data should match between the Site and Org
Actual Results
Discrepancy between Site and Org level Last Active Dates
Workaround
N/A
- followed by
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- Long Term Backlog
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- is duplicated by
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- Closed
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- is related to
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AX-525 Organization last activity date for accounts without product access
- Closed
- mentioned in
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[ACCESS-1276] Managed account last active date is cleared when the product access is removed
Hi everyone!
Thanks for your patience while we fix this issue, we have been working on this for the past few months to ensure that when a user has their access to a product removed, the last active date for a managed account is not cleared.
Just to give you a quick update, we are at the final stretch! We are just awaiting two teams to complete their changes to ensure this issue is addressed at all touch points (UI and exports) 
Currently this fix is targeted to roll out for all at end of July, we will post an update once this work is completed and rolled out.
Warm regards,
Michelle
Hi everyone,
We are actively working on improving the way we show 'Last active' dates in Admin Hub (admin.atlassian.com).
Currently, when a user has their access to a product revoked, their last active data is removed. We are addressing this issue in the first milestone of our planned improvements to do with 'Last active'.
I really appreciate your patience and feedback, and look forward to updating this ticket when this milestone is shipped.
Cheers,
Michelle
Product Manager, Atlassian Guard Standard
This is causing significant issues from us for both an account mgmt standpoint and auditing.
As Jenny already updated, why such important thing had a downgrade of priority?
Im sorry, but why was the priority of this dropped? This is a severe issue. logs become out of sync, and we can no longer pass SOC or any other compliance reports without this tool including this.
This is impacting all of our Confluence, Jira, and BItbucket users, and makes auditing impossible.
Hi Michelle - It would be wonderful to see this bug get fixed. I rely on the Last Accessed Jira or Confluence field to determine if a user should be removed from the access group and license can be freed-up.
Right now we many profiles showing Never Accessed (that were added to the Org in 2023 and 2024) so I am not able to rely on the status Never Accessed to help in my license maintenance.
Thanks very much.