I put in a ticket to have them delete my site(s), plural, 5 sites created in the last few months. Even with the ticket, there is still the 60 day waiting period in the "improved billing experience.
SUGGESTION FOR ATLASSIAN...
Since Atlassian has locked out our ability to block creation behind a paywall, then How about improving TWO THINGS: (1) The ability to DELETE the sites, and (2) the Site creation process?
- Please ADD A WAY to QUICKLY remove the product & site – an EXPEDITED removal process.
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- Simply give us multiple confirmation prompts to ensure we know we're deleting the site – and then let us delete it, immediately! (Similar to how a "Product" is deleted.)
- I understand the need for confirmation-delays, but ~90 days is excessive.
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- The current deletion process in the “improved” billing experience takes almost 3 months. (The old way took 2 weeks!) Think about that for a second. I have to keep a trouble ticket open for 3 months to track the work on this. I have to show it in my stats for 3 months. I have to keep this on my radar for 3 months. All for a mistaken click from a user.
- During CREATION, the Atlassian system should improve user prompts – Add CONFIRMATIONS.
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- Confirm the user's actions with pop-ups/messages to ensure they know what they are doing.
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- Prompts like, “YOU ARE ABOUT TO CREATE A WHOLE NEW SITE…” and “YOU ARE ABOUT TO ADD A BILLABLE PRODUCT TO THIS SITE” and a confirmation, "CONFIRM: I AM AUTHORIZED TO CREATE THIS NEW SITE AND ADD THIS NEW BILLABLE PRODUCT" and "CHECK WITH YOUR ATLASSIAN ADMINISTRATOR BEFORE CONTINUING" !!
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- This would reduce the accidental creations.
- Every one of the site creations in my organization were created accidentally. This is 100% due to the way the system presents options for our users. The Jira App prompted it or the user wasn’t logged in and so they thought they were clicking into Confluence but they were actually creating a new site.
Respectfully,
Mark
Adding to the long list of persons wishing they didn't have to regularly clean their organizations....