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  1. Atlassian Guard
  2. ACCESS-1272

Allow to block non-administrators from creating new organizations

    • 114
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Managed accounts can create new organizations via https://admin.atlassian.com/o/create

      Suggestion :
      If a domain is claimed, the org admins should be able to block managed accounts from creating new organizations.

            [ACCESS-1272] Allow to block non-administrators from creating new organizations

            Adding to the long list of persons wishing they didn't have to regularly clean their organizations....

            Nicolas Launay added a comment - Adding to the long list of persons wishing they didn't have to regularly clean their organizations....

            Matteo Tontini added a comment - - edited

            I realized how funny it is that anyone can create a product in the name of my company but instead me who is the admin am not trusted to take consciously the action of deleting the same and I need a grace period

            Matteo Tontini added a comment - - edited I realized how funny it is that anyone can create a product in the name of my company but instead me who is the admin am not trusted to take consciously the action of deleting the same and I need a grace period

            Blake added a comment -

            Creating a support ticket to clean up doesn't address the source of the problem. There needs to be a means to restrict creation so it doesn't happen to begin with.

            Blake added a comment - Creating a support ticket to clean up doesn't address the source of the problem. There needs to be a means to restrict creation so it doesn't happen to begin with.

            Forgot to add comment here in the last week. Other two occurrencies on my side.

            Plus still a lot of old products waiting for the 90 days and need to check every now and then.

            Plus some with errors that make it impossible to delete due to lost link with billing information....

            Matteo Tontini added a comment - Forgot to add comment here in the last week. Other two occurrencies on my side. Plus still a lot of old products waiting for the 90 days and need to check every now and then. Plus some with errors that make it impossible to delete due to lost link with billing information....

            Deb Sato added a comment -

            Agree with Blake's comments about admins should be able to block organization creation.  Appreciate everyone's tip to submit support cases to delete them rather than walking the users through to delete it themselves.

            Deb Sato added a comment - Agree with Blake's comments about admins should be able to block organization creation.  Appreciate everyone's tip to submit support cases to delete them rather than walking the users through to delete it themselves.

            NCVoigt added a comment -

            Absolutely bonkers that this feature costs extra. Atlassian products are all about management and governance of sensitive corporate data, but unless you pay extra you have no real control. You're selling me the best deadbolt in the world for my front door, but if I want to close my garage it costs extra.

            NCVoigt added a comment - Absolutely bonkers that this feature costs extra. Atlassian products are all about management and governance of sensitive corporate data, but unless you pay extra you have no real control. You're selling me the best deadbolt in the world for my front door, but if I want to close my garage it costs extra.

            I put in a ticket to have them delete my site(s), plural, 5 sites created in the last few months. Even with the ticket, there is still the 60 day waiting period in the "improved billing experience.

            SUGGESTION FOR ATLASSIAN...

            Since Atlassian has locked out our ability to block creation behind a paywall, then How about improving TWO THINGS: (1) The  ability to DELETE the sites, and (2) the Site creation process?

            1. Please ADD A WAY to QUICKLY remove the product & site – an EXPEDITED removal process.
              • Simply give us multiple confirmation prompts to ensure we know we're deleting the site – and then let us delete it, immediately! (Similar to how a "Product" is deleted.)
                • I understand the need for confirmation-delays, but ~90 days is excessive. 
                • The current deletion process in the “improved” billing experience takes almost 3 months. (The old way took 2 weeks!) Think about that for a second. I have to keep a trouble ticket open for 3 months to track the work on this. I have to show it in my stats for 3 months. I have to keep this on my radar for 3 months. All for a mistaken click from a user.
                   
            1. During CREATION, the Atlassian system should improve user prompts – Add CONFIRMATIONS.
              • Confirm the user's actions with pop-ups/messages to ensure they know what they are doing.
                • Prompts like, YOU ARE ABOUT TO CREATE A WHOLE NEW SITE…” and “YOU ARE ABOUT TO ADD A BILLABLE PRODUCT TO THIS SITE” and a confirmation, "CONFIRM: I AM  AUTHORIZED TO CREATE THIS NEW SITE AND ADD THIS NEW BILLABLE PRODUCT" and "CHECK WITH YOUR ATLASSIAN ADMINISTRATOR BEFORE CONTINUING" !!
              • This would reduce the accidental creations.
                • Every one of the site creations in my organization were created accidentally. This is 100% due to the way the system presents options for our users. The Jira App prompted it or the user wasn’t logged in and so they thought they were clicking into Confluence but they were actually creating a new site.

             

            Respectfully,

            Mark

            Mark B Wager added a comment - I put in a ticket to have them delete my site(s), plural, 5 sites created in the last few months. Even with the ticket, there is still the 60 day waiting period in the "improved billing experience. SUGGESTION FOR ATLASSIAN... Since Atlassian has locked out our ability to block creation behind a paywall, then How about improving TWO THINGS: (1) The  ability to DELETE the sites, and (2) the Site creation process? Please ADD A WAY to QUICKLY remove the product & site – an EXPEDITED removal process. Simply give us multiple confirmation prompts to ensure we know we're deleting the site – and then let us delete it, immediately! (Similar to how a "Product" is deleted.) I understand the need for confirmation-delays, but ~90 days is excessive.  The current deletion process in the “improved” billing experience takes almost 3 months. (The old way took 2 weeks!) Think about that for a second. I have to keep a trouble ticket open for 3 months to track the work on this. I have to show it in my stats for 3 months. I have to keep this on my radar for 3 months. All for a mistaken click from a user.   During CREATION, the Atlassian system should improve user prompts  – Add CONFIRMATIONS. Confirm the user's actions with pop-ups/messages to ensure they know what they are doing. Prompts like, “ YOU ARE ABOUT TO CREATE A WHOLE NEW SITE… ” and “ YOU ARE ABOUT TO ADD A BILLABLE PRODUCT TO THIS SITE ” and a confirmation, " CONFIRM: I AM  AUTHORIZED TO CREATE THIS NEW SITE AND ADD THIS NEW BILLABLE PRODUCT " and " CHECK WITH YOUR ATLASSIAN ADMINISTRATOR BEFORE CONTINUING " !! This would reduce the accidental creations. Every one of the site creations in my organization were created accidentally. This is 100% due to the way the system presents options for our users . The Jira App prompted it or the user wasn’t logged in and so they thought they were clicking into Confluence but they were actually creating a new site.   Respectfully, Mark

            They didn't act on behalf of me. Only instructions as usual

            Matteo Tontini added a comment - They didn't act on behalf of me. Only instructions as usual

            9512ab241227 

            just create an Atlassian Support Ticket. With text "Please delete organization [URL], that has been created on coincidence"

            Ben Verberkt added a comment - 9512ab241227   just create an Atlassian Support Ticket. With text "Please delete organization [URL] , that has been created on coincidence"

            181ebff89f1d good idea. That could help me and also I like it as a strategy to push for the change on Atlassian side. Would you share the link to one of your request or paste the text and to whom you raised it so that I can mimic you.

            Matteo Tontini added a comment - 181ebff89f1d good idea. That could help me and also I like it as a strategy to push for the change on Atlassian side. Would you share the link to one of your request or paste the text and to whom you raised it so that I can mimic you.

              Unassigned Unassigned
              rmacalinao Ramon M
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                Created:
                Updated: