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  1. Atlassian Guard
  2. ACCESS-117

Organization admin cannot search managed accounts in multibyte characters properly

      Summary

      The search form for managed accounts doesn't handle multi-byte characters.

      Steps to Reproduce

      1. Verify an arbitrary domain (such as example.com)
      2. Login as an account with the verified domain (such as user1@example.com)
      3. Change your full name (display name) to multi-byte characters https://id.atlassian.com/ (such as "こんにちは")
      4. Check that you cannot search your account by querying "こんにちは" from managed accounts


       

      Expected Results

      Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name).

      Actual Results

      Organization admin cannot search managed accounts in multi-byte characters.

      Note

      From the Managed accounts page, you can search accounts by name and email address. When you enter search criteria that is more than 3 characters, we return results that match at least 3 continuous characters in your search criteria in addition to results that include the full string.

      As documented at Administer managed accounts for an organization, Atlassian Access has a 3-character restriction in search criteria; however, please consider not to apply this restriction to multibyte input because the vast majority of CJK names consists of 1 or 2 characters. For example, my last name "Yamamoto" is very common in Japan, and it is written in 2 characters "山本".

      Workaround

      The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.

      None. The workaround introduced here is no longer available because of the 3-character restriction described above.
      Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

            [ACCESS-117] Organization admin cannot search managed accounts in multibyte characters properly

            Fernando S made changes -
            Remote Link Original: This issue links to "DTECH-2201 (Jira)" [ 401084 ] New: This issue links to "DTECH-2201 (Hello Jira)" [ 401084 ]
            Fernando S made changes -
            Remote Link Original: This issue links to "ESPRESSO-144 (Jira)" [ 386220 ] New: This issue links to "ARGS-1416 (Hello Jira)" [ 386220 ]
            J. Sakurai made changes -
            Link New: This issue is related to ACCESS-1099 [ ACCESS-1099 ]
            Yumi Nakajima (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 494183 ]
            Umer Bukhari (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow for IM Bug [ 2689202 ] New: JAC Bug Workflow v3 [ 3332398 ]
            Status Original: Open [ 1 ] New: Needs Triage [ 10030 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            K. Yamamoto made changes -
            Description Original: h3. Summary

            The search form for managed accounts doesn't handle multi-byte characters.
            h3. Steps to Reproduce
             # Verify an arbitrary domain (such as example.com)
             # Login as an account with the verified domain (such as user1@example.com)
             # Change your full name (display name) to multi-byte characters [https://id.atlassian.com/] (such as "こんにちは")
             # Check that you cannot search your account by querying "こんにちは" from managed accounts

            !Screenshot 2018-06-07 15.18.53.png|thumbnail!
             
            h3. Expected Results

            Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name).
            h3. Actual Results

            Organization admin cannot search managed accounts in multi-byte characters.
            h3. Workaround

            The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.
            New: h3. Summary

            The search form for managed accounts doesn't handle multi-byte characters.
            h3. Steps to Reproduce
             # Verify an arbitrary domain (such as example.com)
             # Login as an account with the verified domain (such as user1@example.com)
             # Change your full name (display name) to multi-byte characters [https://id.atlassian.com/] (such as "こんにちは")
             # Check that you cannot search your account by querying "こんにちは" from managed accounts

            !Screenshot 2018-06-07 15.18.53.png|thumbnail!
             
            h3. Expected Results

            Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name).
            h3. Actual Results

            Organization admin cannot search managed accounts in multi-byte characters.


            h3. Note

            bq. From the Managed accounts page, you can search accounts by name and email address. When you enter search criteria that is more than 3 characters, we return results that match at least 3 continuous characters in your search criteria in addition to results that include the full string.

            As documented at [Administer managed accounts for an organization|https://confluence.atlassian.com/cloud/administer-managed-accounts-for-an-organization-873871203.html], Atlassian Access has a 3-character restriction in search criteria; however, please consider not to apply this restriction to multibyte input because the vast majority of CJK names consists of 1 or 2 characters. For example, my last name "Yamamoto" is very common in Japan, and it is written in 2 characters "山本".



            h3. Workaround

            -The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.-

            None. The workaround introduced here is no longer available because of the 3-character restriction described above.
            Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
            K. Yamamoto made changes -
            Summary Original: Organization admin cannot search managed accounts in multi-byte characters properly New: Organization admin cannot search managed accounts in multibyte characters properly
            Ruslan Arkhipau made changes -
            Remote Link New: This issue links to "DTECH-2201 (Jira)" [ 401084 ]

              aviswanathan@atlassian.com 𝔞𝔯𝔲𝔫 (Inactive)
              kyamamoto@atlassian.com K. Yamamoto
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: