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  1. Atlassian Access
  2. ACCESS-117

Organization admin cannot search managed accounts in multibyte characters properly

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    Description

      Summary

      The search form for managed accounts doesn't handle multi-byte characters.

      Steps to Reproduce

      1. Verify an arbitrary domain (such as example.com)
      2. Login as an account with the verified domain (such as user1@example.com)
      3. Change your full name (display name) to multi-byte characters https://id.atlassian.com/ (such as "こんにちは")
      4. Check that you cannot search your account by querying "こんにちは" from managed accounts


       

      Expected Results

      Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name).

      Actual Results

      Organization admin cannot search managed accounts in multi-byte characters.

      Note

      From the Managed accounts page, you can search accounts by name and email address. When you enter search criteria that is more than 3 characters, we return results that match at least 3 continuous characters in your search criteria in addition to results that include the full string.

      As documented at Administer managed accounts for an organization, Atlassian Access has a 3-character restriction in search criteria; however, please consider not to apply this restriction to multibyte input because the vast majority of CJK names consists of 1 or 2 characters. For example, my last name "Yamamoto" is very common in Japan, and it is written in 2 characters "山本".

      Workaround

      The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.

      None. The workaround introduced here is no longer available because of the 3-character restriction described above.
      Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

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              aviswanathan@atlassian.com 𝔞𝔯𝔲𝔫
              kyamamoto@atlassian.com K. Yamamoto
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              Dates

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                Updated:
                Resolved: