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Bug
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Resolution: Fixed
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Low
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1
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Summary
The search form for managed accounts doesn't handle multi-byte characters.
Steps to Reproduce
- Verify an arbitrary domain (such as example.com)
- Login as an account with the verified domain (such as user1@example.com)
- Change your full name (display name) to multi-byte characters https://id.atlassian.com/ (such as "こんにちは")
- Check that you cannot search your account by querying "こんにちは" from managed accounts
Expected Results
Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name).
Actual Results
Organization admin cannot search managed accounts in multi-byte characters.
Note
From the Managed accounts page, you can search accounts by name and email address. When you enter search criteria that is more than 3 characters, we return results that match at least 3 continuous characters in your search criteria in addition to results that include the full string.
As documented at Administer managed accounts for an organization, Atlassian Access has a 3-character restriction in search criteria; however, please consider not to apply this restriction to multibyte input because the vast majority of CJK names consists of 1 or 2 characters. For example, my last name "Yamamoto" is very common in Japan, and it is written in 2 characters "山本".
Workaround
The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.
None. The workaround introduced here is no longer available because of the 3-character restriction described above.
Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
- is related to
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ACCESS-1099 Unable to search for managed account with multibyte characters
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- Closed
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DTECH-2201 Failed to load
- has action
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ARGS-1416 Failed to load
[ACCESS-117] Organization admin cannot search managed accounts in multibyte characters properly
Remote Link | Original: This issue links to "DTECH-2201 (Jira)" [ 401084 ] | New: This issue links to "DTECH-2201 (Hello Jira)" [ 401084 ] |
Remote Link | Original: This issue links to "ESPRESSO-144 (Jira)" [ 386220 ] | New: This issue links to "ARGS-1416 (Hello Jira)" [ 386220 ] |
Link |
New:
This issue is related to |
Remote Link | New: This issue links to "Page (Confluence)" [ 494183 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
Workflow | Original: reviewflow for IM Bug [ 2689202 ] | New: JAC Bug Workflow v3 [ 3332398 ] |
Status | Original: Open [ 1 ] | New: Needs Triage [ 10030 ] |
Support reference count | New: 1 |
Description |
Original:
h3. Summary
The search form for managed accounts doesn't handle multi-byte characters. h3. Steps to Reproduce # Verify an arbitrary domain (such as example.com) # Login as an account with the verified domain (such as user1@example.com) # Change your full name (display name) to multi-byte characters [https://id.atlassian.com/] (such as "こんにちは") # Check that you cannot search your account by querying "こんにちは" from managed accounts !Screenshot 2018-06-07 15.18.53.png|thumbnail! h3. Expected Results Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name). h3. Actual Results Organization admin cannot search managed accounts in multi-byte characters. h3. Workaround The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing. |
New:
h3. Summary
The search form for managed accounts doesn't handle multi-byte characters. h3. Steps to Reproduce # Verify an arbitrary domain (such as example.com) # Login as an account with the verified domain (such as user1@example.com) # Change your full name (display name) to multi-byte characters [https://id.atlassian.com/] (such as "こんにちは") # Check that you cannot search your account by querying "こんにちは" from managed accounts !Screenshot 2018-06-07 15.18.53.png|thumbnail! h3. Expected Results Organization admin can search managed accounts in multi-byte characters. Or, make it searchable by username or email address, not only by display name (full name). h3. Actual Results Organization admin cannot search managed accounts in multi-byte characters. h3. Note bq. From the Managed accounts page, you can search accounts by name and email address. When you enter search criteria that is more than 3 characters, we return results that match at least 3 continuous characters in your search criteria in addition to results that include the full string. As documented at [Administer managed accounts for an organization|https://confluence.atlassian.com/cloud/administer-managed-accounts-for-an-organization-873871203.html], Atlassian Access has a 3-character restriction in search criteria; however, please consider not to apply this restriction to multibyte input because the vast majority of CJK names consists of 1 or 2 characters. For example, my last name "Yamamoto" is very common in Japan, and it is written in 2 characters "山本". h3. Workaround -The search form can handle a single multi-byte character. So try to search by 1-character such as "こ" out of "こんにちは". This is a very poor workaround especially for large organizations, but better than nothing.- None. The workaround introduced here is no longer available because of the 3-character restriction described above. Consider adding yourself as a watcher to be kept informed as to the state of the bug moving forward. With that way, if our development team updates the ticket, you'll be notified via email. |
Summary | Original: Organization admin cannot search managed accounts in multi-byte characters properly | New: Organization admin cannot search managed accounts in multibyte characters properly |
Remote Link | New: This issue links to "DTECH-2201 (Jira)" [ 401084 ] |