Problem Definition

• The UI doesn't show any steps or tips on how to create a CSV that works with the "Bulk entry" feature in authentication policies
• The error message shown is generic

Suggested Solution

• Add some text in the UI or link to documentation to instruct customers on how to best format CSVs for bulk entry
• More descriptive error message showing what the error is and at which line the error occurs

Why this is important

• The feature is not very forgiving with various CSV formats, formatting and encoding, e.g. ACCESS-1063
• Successful validation/passing can be quite frustrating as it requires some trial and error - especially when the error message is not descriptive
• Many customers prefer Excel for CSV editing/creation - CSVs generated by Excel has many potential quirks which may cause issues with the bulk entry feature due to the many formatting options/features offered in Excel

Workaround

• Use a text editor to visually validate the CSV and ensure that there aren't any unexpected characters or spacing. Expected formatting:

  email1@domain.com,email2@domain.com,email3@domain.com,email4@domain.com,email5@domain.com
  

  OR

  email1@domain.com,
  email2@domain.com,
  email3@domain.com,
  email4@domain.com,
  email5@domain.com
  

• Applications or OSs may unexpectedly add random characters to the CSV
• If exporting the CSV from another authentication policy, be sure to remove any headers or other non-email columns from the CSV.