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Suggestion
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Resolution: Tracked Elsewhere
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None
Thanks everyone for watching and commenting on this ticket.
As part of an initiative to consolidate feature requests/suggestions to gather centralized feedback, improving the popularity of the existing ones, we are closing this ticket as tracked elsewhere and keep the tracking at ACCESS-1082.
As always, thank you for the opportunity to improve our products, Feel free to bring additional feedback via existing suggestions!
João N.,
Atlassian Team
Problem Definition
When a Authentication policies CSV import fails the error is triggered but other than that, no additional information about the accounts causing that issue(s) is displayed.
It might be a problem for long CSV files, demanding from the customer a lot of effort to troubleshoot the problem, probably enforcing them to create a support ticket for more details.
Suggested Solutions
Alongside the error message, provide a list of accounts causing the issues when trying to import users to an authentication policy. For example:
- Unmanaged accounts in the CSV: when there are unmanaged accounts in the list, let the admins know which are those accounts (providing a text/CSV file for download) so they can remove them from the CSV file.
- is duplicated by
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- Gathering Interest
- mentioned in
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Page Failed to load
[ACCESS-1085] Provide more details about why an Authentication Policy CSV import failed and the accounts that caused it
| Resolution | New: Tracked Elsewhere [ 15 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Link | New: This issue is duplicated by ACCESS-1082 [ ACCESS-1082 ] |
| Description |
Original:
h3. Problem Definition
When a [Authentication policies|https://confluence.atlassian.com/cloud/authentication-policies-1018779823.html] CSV import fails the error is triggered but other than that, no additional information about the accounts causing that issue(s) is displayed. It might be a problem for long CSV files, demanding from the customer a lot of effort to troubleshoot the problem, probably enforcing them to create a support ticket for more details. h3. Suggested Solutions Alongside the error message, provide a list of accounts causing the issues when trying to import users to an authentication policy. For example: - *Unmanaged accounts in the CSV:* when there are unmanaged accounts in the list, let the admins know which are those accounts (providing a text/CSV file for download) so they can remove them from the CSV file. |
New:
{panel:borderStyle=solid|borderColor=#6A8EB3 |bgColor=#F8F8F8}
Thanks everyone for watching and commenting on this ticket. As part of an initiative to consolidate feature requests/suggestions to gather centralized feedback, improving the popularity of the existing ones, we are closing this ticket as *tracked elsewhere* and keep the tracking at [ACCESS-1082|https://jira.atlassian.com/browse/ACCESS-1082]. As always, thank you for the opportunity to improve our products, Feel free to bring additional feedback via existing suggestions! João N., Atlassian Team {panel} h3. Problem Definition When a [Authentication policies|https://confluence.atlassian.com/cloud/authentication-policies-1018779823.html] CSV import fails the error is triggered but other than that, no additional information about the accounts causing that issue(s) is displayed. It might be a problem for long CSV files, demanding from the customer a lot of effort to troubleshoot the problem, probably enforcing them to create a support ticket for more details. h3. Suggested Solutions Alongside the error message, provide a list of accounts causing the issues when trying to import users to an authentication policy. For example: - *Unmanaged accounts in the CSV:* when there are unmanaged accounts in the list, let the admins know which are those accounts (providing a text/CSV file for download) so they can remove them from the CSV file. |
| Remote Link | New: This issue links to "Page (Confluence)" [ 601703 ] |