Provide more details about why an Authentication Policy CSV import failed and the accounts that caused it

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      Thanks everyone for watching and commenting on this ticket.

      As part of an initiative to consolidate feature requests/suggestions to gather centralized feedback, improving the popularity of the existing ones, we are closing this ticket as tracked elsewhere and keep the tracking at ACCESS-1082.

      As always, thank you for the opportunity to improve our products, Feel free to bring additional feedback via existing suggestions!

      João N.,
      Atlassian Team

      Problem Definition

      When a Authentication policies CSV import fails the error is triggered but other than that, no additional information about the accounts causing that issue(s) is displayed.

      It might be a problem for long CSV files, demanding from the customer a lot of effort to troubleshoot the problem, probably enforcing them to create a support ticket for more details.

      Suggested Solutions

      Alongside the error message, provide a list of accounts causing the issues when trying to import users to an authentication policy. For example:

      • Unmanaged accounts in the CSV: when there are unmanaged accounts in the list, let the admins know which are those accounts (providing a text/CSV file for download) so they can remove them from the CSV file.

            Assignee:
            ani (Inactive)
            Reporter:
            João Nunes (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: