Summary

When attempting to bulk Add Members to an Authentication policy via CSV it will fail if the file contains the CRLF End of Line character encoding set.

Steps to replicate

1 - Export users from https://admin.atlassian.com/o/org_id/members
2 - Modify the exported CSV file to include only the emails of the users you wish to add to that policy
3 - Navigate to the Auth policy you want to bulk add members and click edit.
4 - Click Members tab > Add members > Bulk Entry
5 - Upload the CSV from step 2

Expected results

Policy will be updated with the email address in the CSV file

Actual results

Policy isn't updated with the emails addresses in the CSV file. A popup is shown:

Unable to find members

We're unable to find any of these members. Make
sure all your members are managed accounts and try
again.

Workaround

• Using a text editor change the End of Line encoding to LF instead of CRLF
• Ensure that the encoding is UTF-8