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  1. Atlassian Guard
  2. ACCESS-1063

Authentication Policy Bulk Add Members fails to import emails via CSV

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      Summary

      When attempting to bulk Add Members to an Authentication policy via CSV it will fail if the file contains the CRLF End of Line character encoding set.

      Steps to replicate

      1 - Export users from https://admin.atlassian.com/o/org_id/members
      2 - Modify the exported CSV file to include only the emails of the users you wish to add to that policy
      3 - Navigate to the Auth policy you want to bulk add members and click edit.
      4 - Click Members tab > Add members > Bulk Entry
      5 - Upload the CSV from step 2

      Expected results

      Policy will be updated with the email address in the CSV file

      Actual results

      Policy isn't updated with the emails addresses in the CSV file. A popup is shown:

      Unable to find members

      We're unable to find any of these members. Make
      sure all your members are managed accounts and try
      again.

      Workaround

      • Using a text editor change the End of Line encoding to LF instead of CRLF
      • Ensure that the encoding is UTF-8

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            [ACCESS-1063] Authentication Policy Bulk Add Members fails to import emails via CSV

            No work has yet been logged on this issue.

              ajagalpure ani (Inactive)
              pferreira@atlassian.com Paulo F. (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: