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  1. Atlassian Guard
  2. ACCESS-1063

Authentication Policy Bulk Add Members fails to import emails via CSV

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      Summary

      When attempting to bulk Add Members to an Authentication policy via CSV it will fail if the file contains the CRLF End of Line character encoding set.

      Steps to replicate

      1 - Export users from https://admin.atlassian.com/o/org_id/members
      2 - Modify the exported CSV file to include only the emails of the users you wish to add to that policy
      3 - Navigate to the Auth policy you want to bulk add members and click edit.
      4 - Click Members tab > Add members > Bulk Entry
      5 - Upload the CSV from step 2

      Expected results

      Policy will be updated with the email address in the CSV file

      Actual results

      Policy isn't updated with the emails addresses in the CSV file. A popup is shown:

      Unable to find members

      We're unable to find any of these members. Make
      sure all your members are managed accounts and try
      again.

      Workaround

      • Using a text editor change the End of Line encoding to LF instead of CRLF
      • Ensure that the encoding is UTF-8

        1. image-2021-06-04-13-49-24-149.png
          51 kB
          Paulo F.
        2. image-2021-06-04-13-49-55-264.png
          107 kB
          Paulo F.

            [ACCESS-1063] Authentication Policy Bulk Add Members fails to import emails via CSV

            Shawn C (Inactive) made changes -
            Remote Link Original: This issue links to "AXW-1467 (Jira)" [ 590478 ] New: This issue links to "AXW-1467 (Hello Jira)" [ 590478 ]

            Jakub Stephan added a comment -

            The same on my side

             I had additional "%" char at the end of file which produce an error. This char was not visible for me in any Text Editor. When i made a `cat` command on the file it was displayed. Using `nano` I've remove that and was successfull.

             

            Small tip/suggestion: Atlassian might say something more which email address/line is invalid, then user will be able to fix that.

             

            Jakub Stephan added a comment - The same on my side  I had additional "%" char at the end of file which produce an error. This char was not visible for me in any Text Editor. When i made a `cat` command on the file it was displayed. Using `nano` I've remove that and was successfull.   Small tip/suggestion: Atlassian might say something more which email address/line is invalid, then user will be able to fix that.  

            Jimmy James added a comment -

            This issue still exists

            Jimmy James added a comment - This issue still exists
            Jack Probst made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 735054 ]

            Cory Sorrentino added a comment -

            This issue is still occurring.

            Cory Sorrentino added a comment - This issue is still occurring.

            Itamar Ben Sinai added a comment -

            Still exists

            Itamar Ben Sinai added a comment - Still exists
            ani (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            ani (Inactive) added a comment -

            Fix for it has been pushed.

            ani (Inactive) added a comment - Fix for it has been pushed.
            Bugfix Automation Bot made changes -
            Support reference count Original: 23 New: 24
            Roman P made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 599384 ]

              ajagalpure ani (Inactive)
              pferreira@atlassian.com Paulo F. (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: