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  1. Atlassian Access
  2. ACCESS-1062

Update the Text or Add Options to Disable Managed Account (De)Activation Notifications

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    Description

      Problem Definition

      Organization Admins that are manually deactivating and activating Managed Accounts in their Organization would like to disable the Notifications that are sent to their End Users

      Suggested Solution

      • Update the text in the Account Deactivate/Activated Email to indicate the User's Atlassian account used to access Atlassian Cloud Services has been (de)activated.
      • Add an option that disables the notification from being sent

      Why this is important

      Some environments have both Atlassian Cloud and OnPrem/Datacenter Products and this notification may confuse some of their End Users as to what "account" is being Deactivated/Reactivated

      Workaround

      Subscribe to Atlassian Access and configure User Provisioning

      • Managed Accounts in sync with an Identity Provider via User Provisioning are not sent the deactivation/activation notifications

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              c6c23291180e Ilya Bagrak
              scranford Shawn C
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              Dates

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                Updated:
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