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  1. Atlassian Guard
  2. ACCESS-1062

Update the Text or Add Options to Disable Managed Account (De)Activation Notifications

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      Problem Definition

      Organization Admins that are manually deactivating and activating Managed Accounts in their Organization would like to disable the Notifications that are sent to their End Users

      Suggested Solution

      • Update the text in the Account Deactivate/Activated Email to indicate the User's Atlassian account used to access Atlassian Cloud Services has been (de)activated.
      • Add an option that disables the notification from being sent

      Why this is important

      Some environments have both Atlassian Cloud and OnPrem/Datacenter Products and this notification may confuse some of their End Users as to what "account" is being Deactivated/Reactivated

      Workaround

      Subscribe to Atlassian Access and configure User Provisioning

      • Managed Accounts in sync with an Identity Provider via User Provisioning are not sent the deactivation/activation notifications

            c6c23291180e Ilya Bagrak
            scranford Shawn C
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              Created:
              Updated:
              Resolved: