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  1. Atlassian Guard
  2. ACCESS-1026

Improve visibility for synced unmanaged accounts (external accounts)

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      Current Scenario

      It is currently possible to sync unmanaged accounts with SCIMS (accounts from domains that are not verified on the Organisation). This functionality helps customers to easily onboard teams, however, Org admins don't have an easy way to check which unmanaged accounts are being synced, on the Atlassian side. The only possible way would be to access the Instance, and export the users (containing group memberships), then filter by the directory groups, and check the email addresses for accounts that are not from the verified domains.

      Solution

      Provide an easy way for Org admins to check which unmanaged accounts they are syncing. It could be a menu on the Org for Unmanaged accounts, in which admins wouldn't be able to manage them, but at least have visibility of them. 

            [ACCESS-1026] Improve visibility for synced unmanaged accounts (external accounts)

            Kat N added a comment -

            Thanks everyone for watching and commenting on this ticket. As part of an initiative to better consolidate customer feedback, we are closing this ticket as a duplicate. Please vote, watch and comment on ACCESS-829 going forward.

            Kat N added a comment - Thanks everyone for watching and commenting on this ticket. As part of an initiative to better consolidate customer feedback, we are closing this ticket as a duplicate. Please vote, watch and comment on ACCESS-829 going forward.

            Haddon Fisher added a comment -

            +1. As the description rightly points out, there is functionally no way to view these unmanaged users as an entity in the UI, which is both misleading and confusing.

            Ideally, we would have a sub-section of the "Directory" area of Atlassian Access called "unmanaged accounts". I'd want to see the exact same output as the "managed" accounts although if you wanted to add some indication of what authentication policy they were on and\or the groups they were a member of, I'd be ok with it .

            NOTE: Yes, I want the 'domain' filter to filter on my unmanaged users' email domains. This makes it easy for me when I need to review or perform a bulk action on an entire partner\client\customer\vendor's user-base.

            Haddon Fisher added a comment - +1. As the description rightly points out, there is functionally  no way  to view these unmanaged users as an entity in the UI, which is both misleading and confusing. Ideally, we would have a sub-section of the "Directory" area of Atlassian Access called "unmanaged accounts". I'd want to see the exact same output as the "managed" accounts although if you wanted to add some indication of what authentication policy they were on and\or the groups they were a member of, I'd be ok with it . NOTE: Yes, I want the 'domain' filter to filter on my unmanaged users' email domains. This makes it easy for me when I need to review or perform a bulk action on an entire partner\client\customer\vendor's user-base.

              njayasankar@atlassian.com Narmada Jayasankar
              edc026a7b429 Vitor A (Inactive)
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                Created:
                Updated:
                Resolved: