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  1. Jira Service Management Data Center
  2. JSDSERVER-4756

Add information about "Service Desk Agent" permission is needed to view Report.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In the documentation only mention about:-

      You must be an administrator to create or edit reports.

      Suggested Solution

      Insert additional information:-

      "Service Desk Agent" permission is needed to view Report. Without "Service Desk Agent" permission, Administrator can't view, create or edit reports.

      Why this is important

      The information is not complete.

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          Suggestion - JSDCLOUD-4756 Add information about "Service Desk Agent" permission is needed to view Report.

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              kbywater@atlassian.com Karen Bywater
              nroslan Atiqah Roslan
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