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Support reference count:
2
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

In order to add comments to a issue through email in JIRA Service Desk, it is necessary to have the email channel enabled.

However, with the email channel enabled, it is not possible to block the issue creation through email.

I would like to have comments being created by email, but not new issues.

relates to

JSDCLOUD-4262 Option to block the issue creation through email when the email channel is enabled.