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  1. Jira Service Management Cloud
  2. JSDCLOUD-4262

Option to block the issue creation through email when the email channel is enabled.

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In order to add comments to a issue through email in JIRA Service Desk, it is necessary to have the email channel enabled.

      However, with the email channel enabled, it is not possible to block the issue creation through email.

      I would like to have comments being created by email, but not new issues.

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          Suggestion - JSDSERVER-4262 Option to block the issue creation through email when the email channel is enabled.

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              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
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