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  1. Jira Service Management Data Center
  2. JSDSERVER-4054

Show or hide field in portal based on another field value

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • 18
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin I would like to show additional fields in the customer portal when creating an issue. The fields should be hidden by default and will appear based on input into fields that show by default.

      Example Use Cases:

      • Multi select custom field 'Reason' has 'Other' value. If it is selected, a text box custom field appears and customer is required to type in a comment
      • Date custom field 'Due Date' is not required. If Due date is filled in a multi select custom field 'reason' appears and is required

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-327 Custom Fields Dependant on Previous Fields

          • Closed

          Suggestion - JSDSERVER-3457 Ability to display or hide a field based on option selected from another field

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4054 Show or hide field in portal based on another field value

          • Closed

          Suggestion - JSDSERVER-746 Populating data based on responses

          • Closed

          Activity

            People

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              54 Vote for this issue
              Watchers:
              23 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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