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  1. Jira Service Management Data Center
  2. JSDSERVER-3312

Give Agents permission to create Reports

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Reports
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    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Administrators of a Service Desk has the permission to create reports. Agents can view all reports but cannot create their own report.

      Suggestion

      Give the administrators an option on whether to allow Agents to create Service Desk reports

          Form Name

            [JSDSERVER-3312] Give Agents permission to create Reports

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012128 ] New: JAC Suggestion Workflow 3 [ 3647167 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664355 ] New: JAC Suggestion Workflow [ 3012128 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324597 ] New: Confluence Workflow - Public Facing v4 [ 2664355 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053754 ] New: JSD Suggestion Workflow - TEMP [ 2324597 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048963 ] New: JSD Suggestion Workflow [ 2053754 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279587 ] New: JSD Suggestion Workflow - TEMP [ 2048963 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary
            At the moment, only Administrators of a Service Desk has the permission to create reports. Agents can view all reports but cannot create their own report.

            h3. Suggestion
            Give the administrators an option on whether to allow Agents to create Service Desk reports             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3312].
              {panel}

            h3. Summary
            At the moment, only Administrators of a Service Desk has the permission to create reports. Agents can view all reports but cannot create their own report.

            h3. Suggestion
            Give the administrators an option on whether to allow Agents to create Service Desk reports

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              6 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: