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  1. Jira Service Management Data Center
  2. JSDSERVER-1833

Notification to Agent when a Customer Sign Up

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Email - Outgoing
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JSD Customer Portal can be configured to be made available for Public Sign Up. Any customer who knows the URL to the Customer Portal can then sign up via the portal and then they will be able to raise a ticket. There is no notification that goes out to the Agents to let them know that a new customer has signed up.

      While an agent can see the list of the Customers on the Customer list, they would not know when a new customer is creating an account.

      Suggested Solution

      It would be great if there was a notification that will let the agents know when there is a new customer sign up on the portal.

          Form Name

            [JSDSERVER-1833] Notification to Agent when a Customer Sign Up

            Matthew Lemens added a comment -

            This is also needed if you have AD integration with the Customer Portal, so you know a new user has signed up. Then you know to go in and migrate them to Atlassian Access account for AD authentication.

            Matthew Lemens added a comment - This is also needed if you have AD integration with the Customer Portal, so you know a new user has signed up. Then you know to go in and migrate them to Atlassian Access account for AD authentication.

            Martin Pittner added a comment -

            +1

            Martin Pittner added a comment - +1

            Cheo Alvarez added a comment - - edited

            We have a service desk in which we've enabled public signup, so that we don't miss tickets which are emailed to our channel from unregistered users. This works well, but also means that competitors can easily enroll in our service desk and browse our knowledge base. We're screening the user lists regularly for 'unwanted users' but this method leaves a lot to be desired. A notification mechanism would be a big help in better securing our assets

            Link to original post to atlassian answers here :
            https://answers.atlassian.com/questions/38381072/how-to-better-protect-my-service-desk-and-knowledge-base-from-unwanted-visitors-and-competitors

            Cheo Alvarez added a comment - - edited We have a service desk in which we've enabled public signup, so that we don't miss tickets which are emailed to our channel from unregistered users. This works well, but also means that competitors can easily enroll in our service desk and browse our knowledge base. We're screening the user lists regularly for 'unwanted users' but this method leaves a lot to be desired. A notification mechanism would be a big help in better securing our assets Link to original post to atlassian answers here : https://answers.atlassian.com/questions/38381072/how-to-better-protect-my-service-desk-and-knowledge-base-from-unwanted-visitors-and-competitors

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: