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  1. Jira Service Management Data Center
  2. JSDSERVER-1423

Service Desk email addresses with "-" in raises unhelpful error

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • Email - Incoming
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When trying to change a Service Desk email to product-support the system returns "Failed to establish connection to the Atlassian Cloud mail store"

      It would be way better if the error actually told the user what the problem where, and even better if - in the left-part of the email-address where allowed.

      This happens on our Jira/ServiceDesk onDemand as of today.

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5092 Email requests setting doesn't accept hyphen(dash) '-' in email address for Cloud

          • Low - Low priority issues
          • Closed

          SL-146 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1423 Service Desk email addresses with "-" in raises unhelpful error

          • Low - Low priority issues
          • Closed

          Activity

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              Unassigned Unassigned
              d85071944874 Anton Lundin
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                Updated:
                Resolved:

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