Service Desk email addresses with "-" in raises unhelpful error

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • Component/s: Email - Incoming
    • None

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When trying to change a Service Desk email to product-support the system returns "Failed to establish connection to the Atlassian Cloud mail store"

      It would be way better if the error actually told the user what the problem where, and even better if - in the left-part of the email-address where allowed.

      This happens on our Jira/ServiceDesk onDemand as of today.

            Assignee:
            Unassigned
            Reporter:
            Anton Lundin
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              Created:
              Updated:
              Resolved: