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  1. Jira Service Management Data Center
  2. JSDSERVER-133

Pre-filled values for fields in a request

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 18 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      We have shipped support for auto-populated request fields in Jira Service Management Data Center 4.22.

      You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields.

      Learn how to set up URLS with auto-populated request fields.

      Kind regards,

      Charlie

      Jira Service Management, Data Center & Server

      We receive requests for email promotions from our Atlassian User Group Leaders… They are (for the most part) canned emails. We would like to give them a template they can use, but also change if they would like to customize it.

      I think there are more use cases for this as well

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          relates to

          Suggestion - JSDCLOUD-133 Pre-filled values for fields in a request

          • Closed

          Suggestion - JSDSERVER-4049 Provide URL functionality for pre-populated summary/description

          • Closed

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              cmarriott Charlie Marriott
              ezhang Ed Zhang (Automation)
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