• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: 4.22.0
• Component/s: Customer Portal
• Labels:

  None

[JSDSERVER-133] Pre-filled values for fields in a request

Charlie Marriott made changes - 18/Feb/2022 4:03 AM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-133].   {panel} {quote} We receive requests for email promotions from our Atlassian User Group Leaders… They are (for the most part) canned emails. We would like to give them a template they can use, but also change if they would like to customize it. {quote} I think there are more use cases for this as well

New: {panel:bgColor=#e7f4fa}   *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-133].   {panel} {panel:title=Atlassian Update – 18 February 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. We have shipped support for auto-populated request fields in [Jira Service Management Data Center 4.22|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-22-x-release-notes-1114802916.html#JiraServiceManagement4.22.xreleasenotes-autopopulated]. You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields. [Learn how to set up URLS with auto-populated request fields|https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html#Settinguprequesttypes-URLsSetupURLswithauto-populatedrequestfields]. Kind regards, Charlie Jira Service Management, Data Center & Server {panel} {quote} We receive requests for email promotions from our Atlassian User Group Leaders… They are (for the most part) canned emails. We would like to give them a template they can use, but also change if they would like to customize it. {quote} I think there are more use cases for this as well

Satej Mirpagar made changes - 17/Feb/2022 5:01 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Charlie Marriott made changes - 09/Feb/2022 11:26 PM

Fix Version/s

New: 4.22.0 [ 98292 ]

Charlie Marriott made changes - 09/Feb/2022 11:23 PM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Charlie Marriott made changes - 09/Feb/2022 11:23 PM

Status

Original: Gathering Interest [ 11772 ]

New: In Progress [ 3 ]

Charlie Marriott made changes - 09/Feb/2022 11:23 PM

Assignee

New: Charlie Marriott [ cmarriott ]

SET Analytics Bot made changes - 09/Feb/2022 2:14 AM

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SET Analytics Bot made changes - 08/Feb/2022 2:13 AM

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SET Analytics Bot made changes - 03/Feb/2022 2:15 AM

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SET Analytics Bot made changes - 01/Feb/2022 2:12 AM

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