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  1. Jira Service Management Data Center
  2. JSDSERVER-1302

ServiceDesk Customer Portal field: Required field displays red asterisks

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem statement:

      Not visible feedback for Required input field.

      Steps to Reproduce:

      1. Open ServiceDesk
      2. Select Settings Tab
      3. Under Get IT help select Edit Fields
      4. Add any new field with Required - Yes
      5. Go to Customer Portal on the ServiceDesk homepage and select Get IT help

      Current/Actual behaviour:

      A required fields does not include a visual indicator to show that the field is in fact required (such as an asterisk). It is instead differentiated from non-required fields by the inclusion of the word '(optional)' after the displayed field name:

      Example field name (optional)

      Expected/Suggested Behaviour:

      All required fields are expected to be required AND labeled with red asterisk next to the corresponding field.
      Required field displays red asterisks or other interface indicator for better user experience.

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              Unassigned Unassigned
              zahmad Zahiruddin Ahmad (Inactive)
              Votes:
              89 Vote for this issue
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              39 Start watching this issue

              Dates

                Created:
                Updated:

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