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  1. Jira Service Management Data Center
  2. JSDSERVER-12305

Ability to disable showing comment screen on transition in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on Customer Portal, the following comment screen will be shown.

      However, there is no feature to disable that showing comment screen. Some users don't want to left the comment on transition in Customer Portal.

      Suggested Solution

      Provide ability to disable showing comment screen on transition in Customer Portal.

        1. customer-portal-comment-screen.png
          223 kB
          Ryoji Takata

            Unassigned Unassigned
            ff3967e4ed5f Ryoji Takata (Inactive)
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            7 Vote for this issue
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              Created:
              Updated: