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  1. Jira Service Management Cloud
  2. JSDCLOUD-823

Mail handler for JIRA SD does not support CC watchers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hello, and thanks for this great product!
      After changing license policy and other serious changes in Service Desk 2.0 our team mentioned that SD mail handlers cannot add watchers from CC field.
      That is very important for us. Maybe you could suggest some workarounds?

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-781 Jira didn't store cc addresses from mails

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-886 When email is sent to report an issue and people are CC'd, respect the cc list

          • Closed

          Suggestion - JSDCLOUD-1029 Ability to set CC'ed users as a watcher and get notification

          • Closed
          is related to

          Suggestion - JSDSERVER-823 Mail handler for JIRA SD does not support CC watchers

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-855 Should Service Desk customers be added as watchers?

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-1879 Convert Watchers of Issue to Participant When Enabling SD

          • Closed

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              jdcruz Jason D'Cruz
              1ea325c95d4c Andrei Pechnikov
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                Updated:
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