Details
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Bug
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Resolution: Fixed
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Low
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None
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2
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Severity 3 - Minor
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Description
Summary
Login-free customer portal it does not create a customer account in case there is a trailing blank space.
Steps to Reproduce
- Enable the login-free portal.
- Access the portal and try to raise a request.
- On the email confirmation to field start by adding either a leading or trailing space and then complete with your email.
- Submit the request.
Expected Results
Jira should remove the blank space and create the request.
Actual Results
At customer portal the below error message is shown:
Couldn't send request
Signup is not currently available
The below exception is thrown in logs:
stack: com.atlassian.jira.exception.CreateException: com.atlassian.crowd.exception.InvalidUserException: User name may not contain leading or trailing whitespace
Notes:
It seems a regression of JSDCLOUD-4134.
Workaround
Remove the trailing spaces and submit the request once again.
Attachments
Issue Links
- relates to
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JSDCLOUD-4134 Automatically strip leading or trailing whitespace during Public sign-up
- Closed