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  1. Jira Service Management Cloud
  2. JSDCLOUD-4134

Automatically strip leading or trailing whitespace during Public sign-up

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Problem Definition

      Currently, when a Service Desk project is open for Public sign-up, new users need to provide the following for user creation:

      • Email
      • Password
      • Full name

      Only for Email, user can't enter whitespace before or after the email address. The following error will be thrown:

      2016-08-04 09:27:46,861 http-nio-8719-exec-1 ERROR anonymous 567x2077x1 1qbg1i5 10.60.2.54 /servicedesk/customer/portal/1/user/signup [c.a.s.internal.user.ServiceDeskUserManagerScala] Could not create user: mogavenasan@asd.com
com.atlassian.crowd.exception.InvalidUserException: User name may not contain leading or trailing whitespace
        at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.addUser(DirectoryManagerGeneric.java:314)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
        at com.sun.proxy.$Proxy275.addUser(Unknown Source)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
        at com.sun.proxy.$Proxy2668.addUser(Unknown Source)
        at com.atlassian.servicedesk.internal.user.ServiceDeskUserManagerScala$$anonfun$createServiceDeskRequestorScala$2.apply(ServiceDeskUserManagerScala.scala:239)
        at com.atlassian.servicedesk.internal.user.ServiceDeskUserManagerScala$$anonfun$createServiceDeskRequestorScala$2.apply(ServiceDeskUserManagerScala.scala:227)
        at scala.Option.fold(Option.scala:158)
        at com.atlassian.servicedesk.internal.user.ServiceDeskUserManagerScala.createServiceDeskRequestorScala(ServiceDeskUserManagerScala.scala:227)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager.com$atlassian$servicedesk$internal$feature$customer$user$signup$SignUpManager$$createSignUpCustomerInRole(SignUpManager.scala:115)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager$$anonfun$signUpCustomer$2$$anonfun$apply$1.apply(SignUpManager.scala:59)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager$$anonfun$signUpCustomer$2$$anonfun$apply$1.apply(SignUpManager.scala:58)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager$$anonfun$signUpCustomer$2.apply(SignUpManager.scala:58)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager$$anonfun$signUpCustomer$2.apply(SignUpManager.scala:57)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.feature.customer.user.signup.SignUpManager.signUpCustomer(SignUpManager.scala:57)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6$$anonfun$apply$7$$anonfun$apply$9.apply(CustomerWeb.scala:428)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6$$anonfun$apply$7$$anonfun$apply$9.apply(CustomerWeb.scala:427)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6$$anonfun$apply$7.apply(CustomerWeb.scala:427)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6$$anonfun$apply$7.apply(CustomerWeb.scala:426)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6.apply(CustomerWeb.scala:426)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8$$anonfun$apply$6.apply(CustomerWeb.scala:425)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8.apply(CustomerWeb.scala:425)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$8.apply(CustomerWeb.scala:424)
        at scalaz.$bslash$div.flatMap(Either.scala:134)
        at com.atlassian.servicedesk.internal.rest.CustomerWeb.doSignUp(CustomerWeb.scala:424)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        ... 19 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
        ... 1 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
        ... 37 filtered
        at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilter(PopulateEyeballForRestFilter.java:27)
        ... 41 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
        ... 22 filtered
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:107)
        ... 48 filtered
        at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25)
        ... 16 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
        ... 31 filtered
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
        at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.inCustomerContext(CustomerContextUtil.scala)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.inCustomerContext(CustomerContextServiceImpl.java:19)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.inCustomerContext(CustomerContextSettingFilter.java:160)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:118)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
        ... 54 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)

      UI message

      Error

      Signup is not currently available

      Suggested Solution

      Automatically trim the leading or trailing whitespace in the email address during Public sign-up.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-7915 Login-free customer portal it does not create a customer account in case there is a leading/trailing blank space on the user email

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4134 Automatically strip leading or trailing whitespace during Public sign-up

          • Medium - Medium priority issues
          • Gathering Impact

          Activity

            People

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              4 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: