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Bug
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Resolution: Duplicate
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Medium
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Severity 3 - Minor
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NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Summary
When moving a ticket from a workflow that requires approval to another that does not, the approval need will not be removed, even though the target workflow does not use it.
Steps to Reproduce
- Modify the workflow from an issue type on a Service Desk Project to require approval, and have at least one issue type on the same project that does not have approval as part of the workflow.
- Create a ticket on the issue type that needs approval
- Move the ticket to the issue type that does not require approval
Expected Results
The approval need is removed.
Actual Results
The ticket will still need to be approved.
Workaround
Update (23/10/2017): The provided workaround in this bug report is only applicable to Server instances only and has been removed. There is no known workaround.
- is duplicated by
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JSDCLOUD-5511 Moving JSD ticket to another project doesn't clean up JSD field values
- Gathering Interest
- is related to
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JSDSERVER-4444 Moving a ticket won't remove approval need
- Closed
- relates to
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JSDCLOUD-5682 Approval option shown after issue moved/transition to a non-approval status
- Closed
- caused by
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FSD-2129 Loading...
- mentioned in
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