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  1. Jira Service Management Cloud
  2. JSDCLOUD-3428

Inaccurate/incomplete information on "Setting up Service Desk users" page

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The following page provides details on how to manage Agents in a Service Desk project:
      https://confluence.atlassian.com/servicedeskserver030/setting-up-service-desk-users-761768734.html

      The last sentence is as follows:

      To set up and manage users, you must be logged in as an administrator.

      This should be adjusted to reflect that you need to be logged in as a JIRA administrator. The current document leaves too much room for interpretation, as it could also imply that you need to be a project administrator in order to perform this.
      Since project administrators do not have the privilege to adjust group memberships, they can not add Agents to a Service Desk if the user that is to be added as Agent is not part of the the jira-servicedesk-users group.

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              2051614ef017 Joanna Kitanovic
              mnassette MJ (Inactive)
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