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Suggestion
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Resolution: Fixed
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115
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192
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Currently, the Email processor from under the Global Mail Settings will filter out:
- auto-replied emails
- mails marked as spam
- delivery status notifications
- emails originating from a JIRA instance
In certain situations, automatically generated emails from alarm systems or automatically forwarded emails, can have a different value than "no" set for the Auto-Submitted header of the email.
This will cause the email to get filtered out and not get further processed.
The AutoReplyMailFilter filter will prevent these kind of emails from creating issues in Service Desk.
Please provide an option to white-list email addresses to prevent them from being discarded as invalid emails under the Service Desk Email settings.
Alternatively, provide an option to disable any of the above mentioned mail filters from the Service Desk Email settings section
WORKAROUND
JSD has public API
Issues can be created via POST /rest/servicedeskapi/request
For more details you can read a tutorial
Hi Everyone,
Thank you for your patience with a much requested feature.
We have launched the ability to add trusted email domains to a permitted list which will ensure that emails coming from those domains are never filtered out. The notes on managing the permitted list can be found here . In particular, the steps to add an email domain to the permitted list can be found here.
- is duplicated by
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- Closed
- is related to
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- Closed
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REYLO-27 Failed to load
- relates to
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- Future Consideration
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SDV-866 Failed to load
- mentioned in
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[JSDCLOUD-1924] To provide incoming white-list email address function for email marked as bulk / jira / spam
Hi Guido,
There was some feature which let you enter safe domains, but it was not working for emails coming from some external Jira instances. These e-mail kept on being blocked and marked as "Bulk e-mail". This was due to the presence of some headers in the email...
I think it was fixed around August 2019
https://jira.atlassian.com/browse/JSDCLOUD-1924
By that time I had decided to give up, but now I accidentally found out it was fixed and it is actually working fine.
Thomas
Thanks. I think this feature has been there since at least a year. I have entered our company domain there in May 2019 so it must have been there back then already.
Just dropped by to leave an update.
Eventually, it looks like a whitelist list is now available in Jira Service Desk (Email request >> dots on top right >> Manage allow list).
Once included in the list the email domain of the customer, his emails are correctly opening a new issue.
Thomas
Hi Jason.
Sorry for late feedback (vacation times...)
We thought the purpose of white listing was that users whould not have to be registrered one by one as customers on an project, but that incoming mail from all addresses with this domain would be accepted?
At least that is what we need and was hoping for....
BR
Catrine
It's great to see that you're trying out the permitted list!
The list allows all mails to pass the filters for users who are on your site. In this case, it appears that the user sending the email is not registered on your site and your settings do not allow an issue to be created. I'd request that you send an email corresponding to a user that already exists on your site to test if the feature works and check your Jira Service Desk global and project settings.
If that still does not work, I'd encourage you to create a support ticket so you can share details of your instance with the team. If you do end up creating a support ticket, feel free to share the ticket number with me so I can ensure that this gets resolved quickly.
Thanks,
Jason
Thanks for the update in Jira on this issue.
However – I added a domain name in the permitted list.
But when testing, mail is not imported to Jira and the log says: "Signup is not currently avilable".
What does that mean?
Hi Everyone,
Thank you for your patience with a much requested feature.
We have launched the ability to add trusted email domains to a permitted list which will ensure that emails coming from those domains are never filtered out. The notes on managing the permitted list can be found here . In particular, the steps to add an email domain to the permitted list can be found here.
katja.huss, thanks for your question. The current plan is to allow users to whitelist trusted domains which will bypass the email filters. We do not plan to provide an option to disable filters at this stage.
@Jason D Cruz: Will be the mentioned alternative "provide an option to disable any of the above mentioned mail filters from the Service Desk Email settings section" implemented, too?
same on my site need this feature soon