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  1. Jira Service Management Cloud
  2. JSDCLOUD-1753

Allow mail handlers in SD projects with required fields

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When integrating a mail handler to create new tickets in a Service Desk Project with required fields, a user will see the message below:

      As a JIRA Service Desk administrator, I would like to have the option use the 'Required field' validation only when creating a ticket in the Customer Portal, and still have the possibility to add a mail handler to this project, where new tickets created through email would have a default value for required fields, as JIRA do today when creating new issues through email.

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              tsoares Teilor Soares (Inactive)
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